Baseras på 966 verifierade recensioner
3,5 Städning
3,6 Service och personal
3,6 Rummets bekvämlighet
3,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Decent
Inskickad 26 dec. 2023 på HotelsThis hotel was better condition couple of years ago.. they don't update and renew the place. Including the towels, bed sheets nor the pillows.. I bit they're not been updated since years..
Breakfast is good
Parking is great
Kommentar från Hotellmanagement
27 dec. 2023 av Brandon, Hotellmanagement
Dear Mouaiad,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments and value your insights.I'm pleased to hear that you enjoyed our breakfast offerings and found our parking facilities to be convenient. However, I'm sorry to learn that you felt the overall condition of the hotel, including the towels, bed sheets, and pillows, has not met your expectations.Your feedback is important to us, and I want to assure you that we take it seriously. We continuously strive to enhance our guests' experiences, and your comments will be shared with our team as we consider improvements to our facilities and amenities.If you have any specific suggestions or details about areas you believe need attention, we would greatly appreciate your input. Our goal is to provide a comfortable and enjoyable stay for all our guests, and your feedback will help us in our ongoing efforts to maintain and improve our standards.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with an improved experience.Warm regards,Brandon SavayaGeneral ManagerCountry Inn & Suites
av en verifierad resenär
Inskickad 25 dec. 2023 på Expedia
Kommentar från Hotellmanagement
26 dec. 2023 av Brandon, Hotellmanagement
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!
av en verifierad resenär
Inskickad 18 dec. 2023 på Hotels
front desk lady is mean
Kommentar från Hotellmanagement
18 dec. 2023 av Brandon, Hotellmanagement
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!
av en verifierad resenär
Inskickad 17 dec. 2023 på Expedia
Kommentar från Hotellmanagement
19 dec. 2023 av Brandon, Hotellmanagement
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!
av en verifierad resenär
Inskickad 17 dec. 2023 på Hotels
Water pressure was terrible
Kommentar från Hotellmanagement
18 dec. 2023 av Brandon, Hotellmanagement
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
av en verifierad resenär
Inskickad 17 dec. 2023 på Expedia
Kommentar från Hotellmanagement
18 dec. 2023 av Brandon, Hotellmanagement
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!
av en verifierad resenär
Inskickad 11 dec. 2023 på Hotels
Kommentar från Hotellmanagement
12 dec. 2023 av Brandon, Hotellmanagement
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
av en verifierad resenär
Disappointed
Inskickad 8 dec. 2023 på HotelsOur room had dirty towels when we called to tell them she asked my husband how they got their we checked in 5 minutes before how on earth would we know there were no blanket on our bed they would not even bring them my husband had to go get it our room was literally 90 degrees and there was hair all over our bed and through all this no one even offered us to switch rooms paid for a “whirlpool room” it was literally a bathtub next to the bed!
Kommentar från Hotellmanagement
8 dec. 2023 av Brandon, Hotellmanagement
Dear Sarah,I sincerely apologize for the unacceptable experience you had during your recent stay at our hotel. I am truly sorry for the inconveniences you encountered, and I want to assure you that your feedback has been taken seriously.The issues you described regarding dirty towels, missing blankets, and cleanliness concerns are completely unacceptable. I want to extend my deepest apologies for the lapse in our service standards. This is certainly not the experience we want our guests to have, and I understand the frustration this must have caused.I also apologize for the confusion with the room type. It is clear that there were significant oversights on our part, and I assure you that we are investigating these issues to prevent such occurrences in the future.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short in providing the service you expected and deserved. I understand your disappointment, and I am committed to addressing these issues promptly.Once again, I apologize for the inconvenience you experienced, and I hope you will consider giving us another chance to provide you with the high level of service and comfort you rightfully expect.Sincerely,BrandonGeneral ManagerCountry Inn and Suites
av en verifierad resenär
Inskickad 5 dec. 2023 på Expedia
There’s nothing special about this property other than the fact I booked to use the hotel shower due to renovations in my place, so I woke up with no water in the hotel shower.
Kommentar från Hotellmanagement
5 dec. 2023 av Brandon, Hotellmanagement
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
av en verifierad resenär
Inskickad 4 dec. 2023 på Hotels
Everything thing was great
Kommentar från Hotellmanagement
5 dec. 2023 av Brandon, Hotellmanagement
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!