Baseras på 283 verifierade recensioner
4,7 Städning
4,6 Service och personal
4,7 Rummets bekvämlighet
4,6 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 3 apr. 2023 på Hotels
av en verifierad resenär
Inskickad 15 sep. 2018 på Hotels
Kommentar från Hotellmanagement
1 maj 2020 av EAM-The Lodhi, Hotellmanagement
Dear Guest,
Thank you for choosing to stay with us during your visit to the capital and for sharing your kind words of appreciation. It is a pleasure to know you had a great experience; a sense that we try to extend to each of our patrons through our distinctive offerings and warm service.
We look forward to welcoming you back.
Kindest Regards,
Saurabh Khurana
Executive Assistant Manager
Rekommenderas
för allaav en verifierad resenär från Åkarp Sweden
Everything is in the details
Inskickad 2 aug. 2017 på Expedia
Fördelar: The location is excellent, and you can easily reach all Delhi by car from here
Nackdelar: I think they should go easy on the advertisement of their “floating” restaurant, since it was impossible for us as hotel guests to get a table there
Plats: You get to all kind of Delhi sightseeing from the location of the hotel. All from Hindu temples to markets and local shops.
To begin with, this hotel is outstandingly beautiful. The location is perfect and all facilities are in top class.
On the other hand, it is in the details that the hotel can’t get full pot from my point of view.
One of the arguments for choosing this hotel is their floating restaurant the Waterfront.
But believing that a hotel guest can only pass by is wrong.
The first evening we had to sit in the public area of the restaurant, which was OK.
The second evening we were put in the cafe section, which felt like a downgrade.
According to our travel document, it was stated that we would have a drink on arrival. The drink was missing, and when I pointed it out to the reception staff, they said that it was only coffee and tea. I told them that coffee and tea is not a drink, it's a beverage, and they promised to return. But did not.
Furthermore, I think cleaning of the rooms at 15:30 is a bit late, although the cleaners themselves were good and efficient.
Kommentar från Hotellmanagement
2 maj 2020 av EAM-The Lodhi, Hotellmanagement
Dear Guest,
Thank you for your review.
While it is a pleasure to know you liked our hotel location and facilities, we regret that we could not offer you an entirely flawless experience. Please accept our sincere apologies. We value your observations, and assure you that we are continually working on addressing any shortcomings to ensure we strive for higher levels of satisfaction and improve what we do for you.
We look forward to welcoming you back.
Kindest Regards,
Saurabh Khurana
Executive Assistant Manager
av en verifierad resenär
Inskickad 16 sep. 2016 på Hotels
Kommentar från Hotellmanagement
2 maj 2020 av EAM-The Lodhi, Hotellmanagement
Dear Guest,
Our team goes to great lengths to ensure The Lodhi hospitality is warm, efficient and discreet, and it is so nice to receive such recognition from our patrons.
We have shared your feedback with our team and we all look forward to welcoming you back.
Kindest Regards,
Saurabh Khurana
Executive Assistant Manager
av AP från Luleå, Sweden
Fantastic hotel with exceptional service.
Inskickad 23 juni 2014 på HotelsProbably one of the absolutely best hotels I have ever spent time in, and I travel the globe a LOT. The service is perfect and discrete. Rooms are huge and impeccable. The private plunge pool on the balcony just completes the touch of luxury. The staff was excellent and kind. Highly recommended.
Kommentar från Hotellmanagement
2 maj 2020 av EAM-The Lodhi, Hotellmanagement
Dear Guest,
Thank you ever so much for endorsing us. It is wonderful to know that The Lodhi was one of the best hotels you have ever stayed at.
We go to great lengths to ensure our hospitality is not only warm, efficient and discreet, but also caring and empathetic towards the dynamic needs of guests. Such recognition from our patrons is the biggest reward for us.
We look forward to the pleasure of welcoming you back.
Kindest Regards,
Saurabh Khurana
Executive Assistant Manager
av en verifierad resenär
Inskickad 19 jan. 2024 på Hotels
Kommentar från Hotellmanagement
23 jan. 2024 av Abhimanyu Lodha, Hotellmanagement
Dear Guest, We thank you for sparing your valuable time and reviewing us on Expedia.We are delighted to know that the facilities and services offered at The Lodhi, New Delhi exceeded your expectations.It is motivation from discerning patrons such as you, which encourages us to give our best. It has also been our utmost focus at The Lodhi New Delhi to provide our valued guests with personalized service that meets high standards of hospitality.It was a pleasure having you stay with us. The team at the hotel and I look forward to welcoming you back to your home in New Delhi.Warm regards,Abhimanyu Singh LodhaGeneral Manager
av en verifierad resenär
Inskickad 12 jan. 2024 på Expedia
Room was very noisy. Traffic noise and HVAC system were quite loud. Wait staff at Elan were slow and inattentive
Kommentar från Hotellmanagement
16 jan. 2024 av Abhimanyu Lodha, Hotellmanagement
Dear Guest,Thank you so much for taking the time to share feedback regarding your stay at The Lodhi, New Delhi. My team and I are deeply concerned that your experience at the hotel was less than satisfactory – please accept my sincere apologies.It is truly unfortunate that we were not able to provide you with the experience that we should have. We do recognise that at times we make mistakes, and it is important that we learn from these mistakes in order to continuously improve.The feedback and observations shared by you were discussed in detail with the team, and I have personally ensured that corrective measures are put in place to avoid a reoccurrence of such incidents in the future and focus on improving our knowledge base, attentiveness and overall service delivery processes.I would request you to not let this incident mar your overall impression of our hotel and it’s services and provide us with another opportunity to make amends. I am confident that we will be able to demonstrate significant improvements during your future visits. I do hope that travels bring you back to our hotel and we have another opportunity to look after you. Please do write to me at generalmanager@thelodhi.com when you are expected to travel next and I shall personally ensure you have a flawless stay with us. The team at the hotel and I would like to be able to welcome you back to The Lodhi, New Delhi in order to show case the levels of service that you rightfully expect from us.Insights from our guests are most precious to us as this helps us in our endeavour to continuously progress and meet guest expectations - to this effect, I must thank you for taking the effort and time to write and share your feedback with us.The team and I look forward to welcoming you back in the not too distant future.Warm regards,Abhimanyu Singh LodhaGeneral Manager
av en verifierad resenär
Inskickad 17 dec. 2023 på Hotels
Kommentar från Hotellmanagement
18 dec. 2023 av Abhimanyu Lodha, Hotellmanagement
Dear Guest, Greetings from The Lodhi, New Delhi.We thank you for sparing your valuable time and reviewing us on Expedia.We are delighted to know that the facilities and services offered at The Lodhi, New Delhi exceeded your expectations.It is motivation from discerning patrons such as you, which encourages us to give our best. It has also been our utmost focus at The Lodhi New Delhi to provide our valued guests with personalized service that meets high standards of hospitality.It was a pleasure having you stay with us. The team at the hotel and I look forward to welcoming you back to your home in New Delhi.Warm regards,Abhimanyu Singh LodhaGeneral Manager
av en verifierad resenär
Inskickad 13 dec. 2023 på Hotels
Kommentar från Hotellmanagement
18 dec. 2023 av Abhimanyu Lodha, Hotellmanagement
Dear Guest, Greetings from The Lodhi, New Delhi.We thank you for sparing your valuable time and reviewing us on Expedia.We are delighted to know that the facilities and services offered at The Lodhi, New Delhi exceeded your expectations.It is motivation from discerning patrons such as you, which encourages us to give our best. It has also been our utmost focus at The Lodhi New Delhi to provide our valued guests with personalized service that meets high standards of hospitality.It was a pleasure having you stay with us. The team at the hotel and I look forward to welcoming you back to your home in New Delhi.Warm regards,Abhimanyu Singh LodhaGeneral Manager
av en verifierad resenär
Inskickad 10 dec. 2023 på Hotels
A real Oasis from the noise and hustle of Delhi
Kommentar från Hotellmanagement
13 dec. 2023 av Abhimanyu, Hotellmanagement
Dear Guest, I wish to express my sincere gratitude for the wonderful review you have written about the hotel and am delighted that you were thoroughly impressed with the services offered.It feels so special to receive such feedback from our guests. The Lodhi, New Delhi offers relaxing ambience coupled with world-class amenities, bespoke facilities and an excellent opportunity to relax and unwind in tranquil surroundings away from the hustle bustle of the city.Many thanks again for taking the time to write the review. My team and I look forward to the pleasure of welcoming you back in the not too distant future.Warm regards,Abhimanyu Singh LodhaGeneral Manager
