Baseras på 975 verifierade recensioner
4,5 Städning
4,5 Service och personal
4,5 Rummets bekvämlighet
4,5 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 14 mars 2020 på Hotels
av Mai
Inskickad 30 juli 2016 på Hotels
av en verifierad resenär
Inskickad 16 jan. 2024 på Hotels
Kommentar från Hotellmanagement
22 jan. 2024 av Novotel Danang Premier Han River Management, Hotellmanagement
Dear Thi Cam Hong,Thank you for taking the time to share your perfect 10/10 rating on Hotels.com. We are thrilled to learn that you had an exceptional experience during your stay at Novotel Danang Premier Han River.Your high praise is greatly appreciated, and we are delighted to have met or exceeded your expectations. If there are specific aspects of your stay that stood out to you or if you have any feedback on how we can make your next visit even more enjoyable, please feel free to share.We look forward to the pleasure of hosting you again at Novotel Danang Premier Han River.Best Regards,
av en verifierad resenär
Inskickad 15 jan. 2024 på Expedia
Kommentar från Hotellmanagement
5 feb. 2024 av Novotel Danang Premier Han River Management, Hotellmanagement
Dear Makoto,Thank you for taking the time to share your perfect 5/5 rating following your recent stay at Novotel Danang Premier Han River. We are delighted to learn that your experience with us met or exceeded your expectations.Your positive feedback is highly appreciated, and we are thrilled to have provided you with an enjoyable stay. Our team works hard to ensure each guest's satisfaction, and it is rewarding to know we succeeded in delivering a memorable experience for you.We look forward to welcoming you back to Novotel Danang Premier Han River for another exceptional stay. If you have any specific comments or suggestions to share, feel free to let us know. Your feedback is essential to us.Best Regards,
av en verifierad resenär
Inskickad 12 jan. 2024 på Expedia
We appreciate most the front desk officer , Vicky who has been most professional and helpful, most approachable and always wear a lovely smile. We travelled with our adult daughter n stayed for 2 nights. For the first night, we managed only to secure a one bedroom apartment due to high occupancy n a 2 bedrooms apartment for the 2nd night. We were most impressed and thankful for Vicky’s thoughtful arrangement . She made a seamless transfer to the other room and also upgraded us to a marvellous Han River view.
Another pleasant encounter is we met again manager Nga again who in split second recognised us (we came before in Sept last year) and extended the warmest welcome to us. Overall, what we received is far above hospitality but most friendly and truly feel at home experience.
Kommentar från Hotellmanagement
14 jan. 2024 av Tho Do, Hotellmanagement
Dear Kam Tim,Thank you for sharing your heartfelt feedback. We're delighted to hear about your positive experience, especially with our front desk officer, Vicky. It's wonderful to know that she provided professional and helpful service, making your stay seamless and enjoyable.We're also glad that the transition between the one-bedroom and two-bedroom apartments was smooth, and you were upgraded to a marvelous Han River view. Your kind words about Manager Nga recognizing you and extending a warm welcome are truly appreciated.Ensuring our guests feel at home is our priority, and we're thrilled to have exceeded your expectations. We look forward to welcoming you and your family back for more memorable experiences.Hotel Management
av en verifierad resenär
Inskickad 10 jan. 2024 på Expedia
Kommentar från Hotellmanagement
14 jan. 2024 av Tho Do, Hotellmanagement
We appreciate your stay and value your 5-star feedback, and we look forward to welcoming you back for another exceptional stay.Hotel Management
av en verifierad resenär
Inskickad 9 jan. 2024 på Hotels
Kommentar från Hotellmanagement
14 jan. 2024 av Tho Do, Hotellmanagement
We appreciate your stay and value your feedback. If there are any specific aspects you'd like to share or areas where we can further enhance your experience, please feel free to provide more details. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay.Hotel Management
av en verifierad resenär
Inskickad 31 dec. 2023 på Expedia
Kommentar från Hotellmanagement
2 jan. 2024 av Hotel Management, Hotellmanagement
Dear Mr. Oniki Masanori,Xin chào!Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer and your feedback is very important to us. It is therefore highly appreciated if you could share your feedback in a greater detail so that we could be acknowledged of and work on an action plan for better improvement and guest experience enhancement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
av en verifierad resenär
Inskickad 30 dec. 2023 på Expedia
Very good
Kommentar från Hotellmanagement
2 jan. 2024 av Hotel Management, Hotellmanagement
Dear Mr. Wilson Joseph S,Xin chào!Xin chào! We'd like to take this opportunity to thank you for taking the time to share your review on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,
av en verifierad resenär
Terrible
Inskickad 23 dec. 2023 på HotelsServed me pork when menu showed no pork on the item ordered.
As a Muslim pork is prohibited and to be serve pork in a fish burger, which didn’t include this in the menu, is a disgrace
Won’t be using any Novotel hotel again!
Kommentar från Hotellmanagement
2 jan. 2024 av Hotel Management , Hotellmanagement
Dear Mr. Hafesji Fasel Yusuf,Xin chào!We would take this opportunity to express our gratitude to you for sharing your experience with regard to your recent stay at Novotel Danang Premier Han River.Please accept our heartfelt apologies for the incidence of erroneous food being delivered to you when you ordered a fish burger but were served pork. We understand your dissatisfaction and aggravation, as Muslims are not permitted to consume pork. The fact that pork is not a component in the fish burger, but this accident happened due to our employee's negligence.Once again, we apologize for the inconvenience this has caused and we hope to have the chance to welcome you back and better serve you in the future.Sincerely,Hotel Management
