Baseras på 962 verifierade recensioner
3,7 Städning
3,9 Service och personal
3,6 Rummets bekvämlighet
3,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 20 jan. 2024 på Hotels
It is what I expected - inexpensive place to stay with average at best services. No clock, no microwave, not many TV channels. Basically a bed and internet. It's all I needed but I would not stay there with my wife. Rooms on the first floor were noisy as people walked by.
Kommentar från Hotellmanagement
22 jan. 2024 av Olivia RediResponse Specialist , Hotellmanagement
Thank you, Dave, for telling us about your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I am glad you found our hotel to be affordable, despite the noise disturbance you encountered and all the other concerns you highlighted. Please accept our apologies for the inconvenience caused by the issues you highlighted. Red Roof s goal is to provide clean and comfortable accommodations for all guests and we are truly sorry that this was not achieved with your recent visit, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
av en verifierad resenär
Inskickad 11 jan. 2024 på Hotels
Kommentar från Hotellmanagement
12 jan. 2024 av Chirell RediResponse Specialist, Hotellmanagement
Dear Roderick,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist
av en verifierad resenär
Inskickad 7 jan. 2024 på Expedia
Kommentar från Hotellmanagement
10 jan. 2024 av LaTunde RediResponse Specialist, Hotellmanagement
Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
av en verifierad resenär
Inskickad 30 dec. 2023 på Hotels
Kommentar från Hotellmanagement
31 dec. 2023 av Chevanese RediResponse Specialist, Hotellmanagement
Thank you for your positive rating, Richard, following your stay at the Red Roof PLUS+ Columbus-Ohio State University OSU. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
av en verifierad resenär
Inskickad 29 dec. 2023 på Hotels
Kommentar från Hotellmanagement
30 dec. 2023 av Toni-Ann RediResponse Specialist, Hotellmanagement
Hello Clayton,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management
av en verifierad resenär
Inskickad 28 dec. 2023 på Expedia
Room was not properly cleaned and staff was unprofessional.
Kommentar från Hotellmanagement
30 dec. 2023 av Toni-Ann RediResponse Specialist, Hotellmanagement
Hello Brianna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 2/5 score and to know that this is the impression you left with of our hotel. The issue you've described with our staff providing poor customer service and the cleanliness of the room not being up to standard are not usually an experience our guests have with us and not the standard Red Roof strives to uphold. I appreciate you making us aware of this issue however. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
av en verifierad resenär
Inskickad 24 dec. 2023 på Expedia
Kommentar från Hotellmanagement
26 dec. 2023 av Carla RediResponse Specialist , Hotellmanagement
Hello Adam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
av en verifierad resenär
Inskickad 19 dec. 2023 på Hotels
Kommentar från Hotellmanagement
20 dec. 2023 av Carla RediResponse Specialist , Hotellmanagement
Hello Jaclyn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
av en verifierad resenär
Inskickad 19 dec. 2023 på Hotels
Kommentar från Hotellmanagement
21 dec. 2023 av Carla RediResponse Specialist , Hotellmanagement
Hello Selma, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
av en verifierad resenär
Inskickad 19 dec. 2023 på Expedia
Staff didn’t empty garbage can or restock coffee in our room
Kommentar från Hotellmanagement
19 dec. 2023 av Linton Rediresponse Specialist, Hotellmanagement
Dear Jeramiah,Thank you for telling us about your recent visit to RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU. We thank you for your 4/5 score. However, you mentioned that the lack of coffee and the garbage can not being emptied were the hindrances of your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management
