Baseras på 314 verifierade recensioner
4,7 Städning
4,7 Service och personal
4,6 Rummets bekvämlighet
4,5 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Nao podia ser melhor 😊
Inskickad 10 jan. 2024 på HotelsMaravilhoso!!!
Tudo excepcional
Kommentar från Hotellmanagement
13 feb. 2024 av Chin Pitak Norathepkitti , Hotellmanagement
Dear Fabio,Thank you so much for taking the time to share your outstanding feedback about your recent stay with us. It brings me immense joy to hear you found everything about your experience to be wonderful and exceptional!There is no greater compliment we could receive than such an effusive endorsement of the facilities, amenities, and service we strive to provide our cherished guests each and every day. Your review motivates our entire team to continue delivering the highest level of hospitality and exceed expectations with every stay.It is feedback like yours that we take to heart, as our number one priority is ensuring each guest feels genuinely cared for and has their needs met. Thank you for confirming we succeeded for you. We sincerely hope you will come stay with us again soon and continue making wonderful memories. Please don't hesitate to reach out if I can be of assistance with any future bookings or requests.Yours sincerely,Chin Pitak NorathepkittiGeneral Manager
av en verifierad resenär
Inskickad 6 jan. 2024 på Hotels
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
We stayed over the Christmas holidays and the property was full. The staff were excellent and helpful. The property did feel a bit dated and being quite busy, it did not feel like a luxury stay especially compared to other properties we’ve stayed at in South East Asia. We would not stay here again.
Kommentar från Hotellmanagement
13 feb. 2024 av Chin Pitak Norathepkitti , Hotellmanagement
Dear Khun Patrick,Thank you for taking the time to provide your candid feedback about your recent stay with us over the Christmas holidays. I sincerely apologize that the property felt dated and busy during your visit, diminishing the luxury experience compared to other hotels you have enjoyed in Southeast Asia.I appreciate you bringing this to my attention. While our staff's excellence and helpfulness met your expectations, it is clear we fell short in terms of facilities and ambiance, especially considering the full occupancy during your stay. We will take a close look at areas for improvement in light of your comments to bring our amenities and service up to the highest standards expected from our guests.I regret we were unable to provide you with the exceptional experience you deserve. Please know that feedback like yours is essential in identifying where we need to enhance the guest experience. We hope to have the opportunity to welcome you back someday and provide the first-class service and luxurious stay you expect from us. If I can be of assistance with a future booking or make any suggestions to change your perception, please don't hesitate to reach out.Yours sincerely,Chin Pitak NorathepkittiGeneral Manager
av en verifierad resenär
Inskickad 17 dec. 2023 på Hotels
av en verifierad resenär
Inskickad 11 dec. 2023 på Expedia
Nil
av en verifierad resenär från los angeles
Inskickad 18 nov. 2023 på Expedia
Great hotel and staff.
Kommentar från Hotellmanagement
20 nov. 2023 av Chin Pitak Norathepkitti , Hotellmanagement
Dear Francisco,Thank you for your positive feedback! We're delighted to hear that you had a great experience at the hotel and that the staff contributed to making your stay enjoyable. If there's anything specific you appreciated or if you have any suggestions for improvement, feel free to share. We hope to have the pleasure of hosting you again in the future!Warm regards,Chin Pitak NorathepkittiGeneral Manager
av en verifierad resenär
Inskickad 17 nov. 2023 på Expedia
Great location, service and views
Kommentar från Hotellmanagement
20 nov. 2023 av Chin Pitak Norathepkitti , Hotellmanagement
Dear Rekha,It's wonderful to hear that you enjoyed the location, service, and views! If there's anything specific about your experience that stood out or if you have any suggestions, feel free to share. Your feedback can be valuable for both the hotel and future guests. Whether you're planning to return or explore other destinations, we hope you have many more positive travel experiences!Warm regards,Chin Pitak NorathepkittiGeneral Manager
av en verifierad resenär
Inskickad 14 nov. 2023 på Hotels
av en verifierad resenär
Inskickad 11 okt. 2023 på Expedia
Beautiful location and great area, close to so much.
Kommentar från Hotellmanagement
16 okt. 2023 av Chin Pitak Norathepkitti , Hotellmanagement
Dear Roque,We're pleased to know that you enjoyed the beautiful location of our hotel and found it convenient due to its proximity to various attractions. We take pride in offering a great area for our guests to explore and experience. Should you have any specific places or activities you'd like to learn more about or need recommendations for your next visit, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,Chin Pitak NorathepkittiGeneral Manager
av en verifierad resenär
Inskickad 9 aug. 2023 på Expedia
Kommentar från Hotellmanagement
1 sep. 2023 av Chin Pitak Norathepkitti , Hotellmanagement
Dear Wang,That's fantastic to hear! A 5/5 score indicates that you had an excellent experience. If you have any more feedback or if there's anything specific you'd like to share about your stay, feel free to let me know. I'm here to assist with any questions or information you might need.Warmest regards, Chin Pitak Norathepkitti General Manage
