Baseras på 958 verifierade recensioner
4,7 Städning
4,7 Service och personal
4,7 Rummets bekvämlighet
4,5 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 17 juli 2022 på Hotels
av en verifierad resenär
Our favourite hotel
Inskickad 23 feb. 2020 på HotelsWe go to Cheshire a couple of times a year, to visit our daughter, and we always stay at The Grosvenor. The location is perfect, the rooms are comfortable and cosy and the staff is always friendly and helpful.
av en verifierad resenär
Chester värt ett besök
Inskickad 13 apr. 2019 på HotelsKommentar från Hotellmanagement
12 maj 2019 av Guest Relations, Hotellmanagement
Thank you for taking the time to review. We are delighted that you enjoyed your recent stay with us. We do also really appreciate your feedback and hope to welcome you back again soon.
av en verifierad resenär
Very nice but I expected more from the room
Inskickad 28 dec. 2023 på HotelsThe main hotel, bars, restaurants and communal areas were lovely.
However for what is a five star hotel the room we had was a deluxe room and just felt very tired.
The ventilation intake in the reception area was coming away from the ceiling, some of the doors and skirting boards had chip marks on them. There was some pastas left on the floor behind the hall way door that was missed from the previous guest. Also the bath looked as though it had been painted at some point and there were several areas on the bath where, what looked like paint, had come away exposing the original colour underneath.
Other than that all of the staff were very welcoming and very friendly and couldn’t do enough for us and all the other areas of the hotel were very nice
Kommentar från Hotellmanagement
31 dec. 2023 av Guest Relations, Hotellmanagement
Dear Joshua,Thank you for your taking the time to leave a review and for your constructive feedback. If you do wish to discuss your stay in further detail, please do not hesitate to contact us directly.Warm regards
av en verifierad resenär
Inskickad 27 dec. 2023 på Hotels
Kommentar från Hotellmanagement
31 dec. 2023 av Guest Relations, Hotellmanagement
Dear Marcel,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,
av en verifierad resenär
Inskickad 23 dec. 2023 på Hotels
Kommentar från Hotellmanagement
31 dec. 2023 av Guest Relations, Hotellmanagement
Dear Roy,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,
av en verifierad resenär
Inskickad 19 dec. 2023 på Expedia
Kommentar från Hotellmanagement
31 dec. 2023 av Guest Relations, Hotellmanagement
Dear Meirion,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,
av en verifierad resenär
Inskickad 18 dec. 2023 på Expedia
Lovely room, fantastic dinner and breakfast in the Brasserie
Kommentar från Hotellmanagement
31 dec. 2023 av Guest Relations, Hotellmanagement
Dear Tim,Thank you for taking the time to leave a review, we are delighted you enjoyed The Chester Grosvenor and our La Brasserie restaurant. We hope to welcome you back in the future. Warm regards,
av en verifierad resenär
Wouldn’t go again
Inskickad 18 dec. 2023 på HotelsI was disappointed to be honest the last time I went it was free parking by the concierge that’s no more it’s £20 a day
Or park yourself for £10 day no cooked breakfast unless you pay ( we paid almost £500 for 2 night so would have thought a hot breakfast would be included as it used to be but for me not able to get a drink and sit in the lounge was dreadful how can you not have room for your paying guests to sit and have a drink
Kommentar från Hotellmanagement
31 dec. 2023 av Guest Relations, Hotellmanagement
Dear Lynn,Thank you for taking the time to leave a review.We are saddened to hear that you did not have a memorable experience. Please do not hesitate to contact us directly if you wish to discuss this further. Warm regards,
av en verifierad resenär
Inskickad 17 dec. 2023 på Expedia
Kommentar från Hotellmanagement
31 dec. 2023 av Guest Relations, Hotellmanagement
Dear Lynsey,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,