Baseras på 965 verifierade recensioner
4,4 Städning
4,5 Service och personal
4,3 Rummets bekvämlighet
4,2 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 21 jan. 2024 på Hotels
Kommentar från Hotellmanagement
22 jan. 2024 av Gaiane, Hotellmanagement
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
av en verifierad resenär
Inskickad 19 jan. 2024 på Hotels
Kommentar från Hotellmanagement
22 jan. 2024 av Gaiane, Hotellmanagement
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
av en verifierad resenär
Inskickad 14 jan. 2024 på Expedia
property is looking very tired , had a premier room but not worth the extra .
location great , nice breakfast
Kommentar från Hotellmanagement
14 jan. 2024 av Gaiane, Hotellmanagement
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
av en verifierad resenär
Inskickad 12 jan. 2024 på Expedia
Kommentar från Hotellmanagement
12 jan. 2024 av Gaiane, Hotellmanagement
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
av en verifierad resenär
Inskickad 10 jan. 2024 på Hotels
Good all round service and stay. Very convenient location
Kommentar från Hotellmanagement
11 jan. 2024 av Gaiane, Hotellmanagement
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
av en verifierad resenär
Good location but comfort & food lacking
Inskickad 8 jan. 2024 på HotelsHotel in a great location for Chester city centre, but lacking in several areas. The room had a King Size bed which was good but the under covers were to small and did not fit so made bed uncomfortable (see picture). We had made reservation at hotel to eat on both nights of our stay and menu had a good choice, we both ordered steaks and when they arrived were of a small size and clearly been cooked in the microwave which you can tell by the colour, were over cooked and had 'sears' lines' clearly added by touching a hot grill pan or similar. we mentioned this to the waiter who told us that they were using a lot more frozen food as it was cheaper and reducing the use of fresh ingredients to maintain profit margins and speed up cooking times etc. - not a good move. We cancelled the restaurant for the following night and ate in Chester centre, 5 mins walk. On checking out we the guy on reception asked if we had enjoyed our stay but did not listen to our reply as clearly he just expected us to say 'yes it was great' but he did hear us say 'your not listening' to which he replied I have an ear infection and can't hear! Why would you put an employee on reception that is a prime interface with your customers to check in/out if they can't hear properly? Overall a disappointing performance by Crowne Plaza Hotels on this occasion. On a good note the team in the Spa were excellent.
Kommentar från Hotellmanagement
8 jan. 2024 av Gaiane, Hotellmanagement
Dear Nigel, I can assure you that your feedback is extremely important to us and I sincerely apologise for our shortcomings during your recent stay with us. I have contacted you to further discuss your feedback in more detail and hope to hear back from you. Kind regards, Gaiane. Front Office Manager.
av en verifierad resenär
Inskickad 4 jan. 2024 på Expedia
Kommentar från Hotellmanagement
8 jan. 2024 av Gaiane, Hotellmanagement
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
av en verifierad resenär
Inskickad 3 jan. 2024 på Hotels
Kommentar från Hotellmanagement
8 jan. 2024 av Gaiane, Hotellmanagement
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
av en verifierad resenär
Inskickad 2 jan. 2024 på Expedia
Eveeything was really good apart from the bacon at breakfast. It was really tough
Kommentar från Hotellmanagement
2 feb. 2024 av Gaiane, Hotellmanagement
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
av en verifierad resenär
Good standard hotel, restful stay
Inskickad 2 jan. 2024 på HotelsWell appointed centrally located hotel. Great bar and reception staff, rooms are spacious and have all youll need. Pricing a little higher than expected. Parking, although easy is an additional cost. All note worthy as a business traveller
Kommentar från Hotellmanagement
8 jan. 2024 av Gaiane, Hotellmanagement
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
