Baseras på 958 verifierade recensioner
3,6 Städning
4,0 Service och personal
3,5 Rummets bekvämlighet
3,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Mellan landning
Inskickad 6 feb. 2019 på HotelsPrisvärt för en natts mellan landning På vår resa mellan Melbourne - Sydney.
Kommentar från Hotellmanagement
13 feb. 2019 av Jamie, Hotellmanagement
Hi Nils,
Thank you for reviewing us. I'm glad you found us great value on your trip between Melbourne & Sydney and I hope you think of us when you are travelling this way again!
Jamie
Acting General Manager
av en verifierad resenär
Praktiskt stopp
Inskickad 29 jan. 2018 på HotelsBarnen uppskattade poolen. Frukosten ok men inget speciellt. Rummen kunde behöva en översyn. Trevlig personal i receptionen. På det stora hela ok men inte mer.
Kommentar från Hotellmanagement
31 jan. 2018 av Ben, Hotellmanagement
Tack för din recension.
av en verifierad resenär
Inskickad 28 dec. 2023 på Wotif
Green
Kommentar från Hotellmanagement
24 jan. 2024 av George Wenur, Hotellmanagement
Dear Ali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur
av en verifierad resenär
Inskickad 24 dec. 2023 på Expedia
Stayed for one night only.
Kommentar från Hotellmanagement
25 jan. 2024 av George Wenur, Hotellmanagement
Dear Opalyn,Thank you for taking the time to leave a review following your one-night stay with us. We appreciate your feedback and are glad to hear that you chose our hotel for your visit.If there are specific aspects of your stay that stood out to you or areas where we can improve to make your future visits even more enjoyable, please feel free to share your insights. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back for another stay in the future. If there's anything you'd like to discuss or if you have any special requests for your next visit, please don't hesitate to reach out.Thank you for choosing our hotel, and we look forward to serving you again.Warm regards,George Wenur
av en verifierad resenär
Inskickad 23 dec. 2023 på Lastminute
Kommentar från Hotellmanagement
25 jan. 2024 av George Wenur, Hotellmanagement
Thank you for sharing your feedback regarding your stay with us. We appreciate your honesty and take your concerns seriously.We would like to learn more about your specific experience to understand how we can improve and address any issues you may have encountered during your stay. Your satisfaction is our priority, and we apologize if we fell short of your expectations.If you could provide additional details or share specific areas where we can improve, it would be immensely helpful. Your feedback guides us in making the necessary enhancements to ensure a more positive experience for all our guests.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to better serve you in the future.Warm regards,George Wenur
av en verifierad resenär
Inskickad 23 dec. 2023 på Wotif
Kommentar från Hotellmanagement
24 jan. 2024 av George Wenur, Hotellmanagement
Dear Elise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur
av en verifierad resenär
Inskickad 22 dec. 2023 på Wotif
Kommentar från Hotellmanagement
25 jan. 2024 av George Wenur, Hotellmanagement
Dear Muhammad,Thank you for taking the time to leave a rating on Wotif following your recent experience with us. We appreciate your feedback and are pleased to see that you rated your stay 4 out of 5.If there are specific details or aspects of your stay that you would like to share, or if there are areas where we can further improve to enhance your experience, please feel free to provide additional comments. Your insights are valuable to us as we continuously strive to meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back in the future for another positive experience. If there's anything we can do to make your next stay even better, please let us know.Thank you for choosing to stay with us.Warm regards,George Wenur
av en verifierad resenär
Inskickad 18 dec. 2023 på Lastminute
Kids and I loved our stay and will definitely be back, only downside was being 30mins from everything, but did like the peace and quiet
Kommentar från Hotellmanagement
20 jan. 2024 av George Wenur, Hotellmanagement
Dear Keely,Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you and the kids loved your stay and that you're considering a return visit!We're glad you appreciated the peace and quiet during your stay. We understand that the location being 30 minutes from everything was a downside for you. While our serene setting provides a tranquil escape, we understand the importance of convenience. We'll take your feedback into consideration as we continuously strive to improve our guest experience.It would be our pleasure to welcome you back on your next visit. If there's anything specific you would like us to address or if you have suggestions for improving the overall experience, please feel free to share. Your input is valuable to us, and we want to ensure that your future stays are even more enjoyable.Looking forward to hosting you again!Best regards,George Wenur
av en verifierad resenär
Inskickad 8 dec. 2023 på Lastminute
While checking in was seamless, once I got to my room it was clear to me it was not checked before it was assigned to me. It was disgusting and filthy. The lights were left on, the bed wasnt made, there were dirty cups left out and the bathroom was filthy. I was switched to another room which was clean but this should NOT have happened to begin with. The rest of my stay was fine and there were no other issues.
Kommentar från Hotellmanagement
8 dec. 2023 av George Wenur, Hotellmanagement
Dear Amanda,Thank you for taking the time to tell us about your experience at the ibis Styles Eaglehawk. I am sorry that your experience did not meet your expectations; especially you were assigned to uncleaned room. Please allow me to express my sincerest apologies.At Eaglehawk, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,George Wenur
av en verifierad resenär
Inskickad 30 nov. 2023 på Expedia
awesome spot just outside canberra cbd family friendly and pet friendly
Kommentar från Hotellmanagement
4 dec. 2023 av George Wenur, Hotellmanagement
Dear Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur