Baseras på 967 verifierade recensioner
4,1 Städning
4,3 Service och personal
3,9 Rummets bekvämlighet
3,6 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 20 jan. 2023 på Hotels
Kommentar från Hotellmanagement
23 jan. 2023 av Lukas Wilfling, Hotellmanagement
Dear Lidman,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
av en verifierad resenär
Inskickad 15 aug. 2017 på Hotels
Det var väldigt svårt att lokalisera rummet då hotellet var som en labyrint. Det fanns heller ingen hiss vilket är ett minus när man har en stor väska. Parkering ingår inte och man måste betala extra för detta vilket jag tycker är lite snålt av hotellet. Det var okej men jag tror jag skulle kolla efter något annan om jag skulle åka till Canberra igen.
av en verifierad resenär
Inskickad 18 jan. 2024 på Wotif
Toilet position in bathroom not great
Kommentar från Hotellmanagement
21 jan. 2024 av Lukas Wilfling, Hotellmanagement
Dear Kevin,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
av en verifierad resenär
Inskickad 15 jan. 2024 på Wotif
Staff ignored me standing at the front glass doors for 15 minutes on arrival despite pressing the doorbell, intercom repeatedly. Only entered because other guests exited the building. No apology once inside despite seeing me waiting.
Kommentar från Hotellmanagement
16 jan. 2024 av Lukas Wilfling, Hotellmanagement
Dear Kathy,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will raise your Feedback with the team and that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
av en verifierad resenär
Inskickad 1 jan. 2024 på Wotif
Front desk staff were so nice and gave us so much information.
Kommentar från Hotellmanagement
16 jan. 2024 av Lukas Wilfling, Hotellmanagement
Dear Luke,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
av en verifierad resenär
Inskickad 1 jan. 2024 på Expedia
Kommentar från Hotellmanagement
16 jan. 2024 av Lukas Wilfling, Hotellmanagement
Dear Ting,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
av en verifierad resenär
Inskickad 31 dec. 2023 på Expedia
Was very nice place to stay
Kommentar från Hotellmanagement
16 jan. 2024 av Lukas Wilfling, Hotellmanagement
Dear Ting,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
av en verifierad resenär
Inskickad 30 dec. 2023 på Lastminute
Staff lovely, room clean, sofa bed needs to be replaced unserviceable. Property clean and functional but needs a spruce up including paint and new carpets/decor etc.
Kommentar från Hotellmanagement
16 jan. 2024 av Lukas Wilfling, Hotellmanagement
Dear Kelly,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Wotif
Kommentar från Hotellmanagement
21 jan. 2024 av Lukas Wilfling, Hotellmanagement
Dear Lydia,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
av en verifierad resenär
Inskickad 26 dec. 2023 på Expedia
Kommentar från Hotellmanagement
16 jan. 2024 av Lukas Wilfling, Hotellmanagement
Dear Jan,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
