Baseras på 953 verifierade recensioner

3,8 av 5
3,9 Städning
4,0 Service och personal
3,8 Rummets bekvämlighet
3,7 Hotellets skick
Verifierade recensioner från MrJet
3 av 5
av en verifierad resenär

Inskickad 26 nov. 2023 på Expedia
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Kommentar från Hotellmanagement
30 nov. 2023 av Mahesh, General Manager, Hotellmanagement
Dear Alexander,Thanks for your feedback.It's great to learn that you had an enjoyable time with us.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Mahesh, General Manager
3 av 5
av en verifierad resenär

Inskickad 14 okt. 2023 på Hotels
Kommentar från Hotellmanagement
17 okt. 2023 av Mahesh, General Manager, Hotellmanagement
Hello Jorgen,Thanks for taking the time to share your review.We are sorry that not everything was to your satisfaction.We would welcome your suggestions on how we could have improved your experience.We hope to have the pleasure of welcoming you again. Cheers,Mahesh, General Manager
5 av 5
av en verifierad resenär

Graffiti

Inskickad 24 maj 2022 på Hotels
Bristol är underbar,människor avslappnade och vänliga...2 stopp med tåg till vackra Bath... nära till shopping center...otroligt mkt att se för den som älskar turista...Du kommer inte att vara besviken
Kommentar från Hotellmanagement
13 juni 2022 av Mahesh, General Manager, Hotellmanagement
Kära Maria, tack för att du tagit dig tid att skriva en recension. Självklart är det alltid glädjande att få läsa ett sånt fint omdöme, och vi tackar dig för dina positiva kommentarer. Det är roligt att höra att du hade en lyckad vistelse här hos oss. Det är verkligen så här vi vill att alla våra gäster ska känna. Vi är glada att du gillade både hotellet och även vårt fantastiska läge. Vi hoppas att vi får tillfälle att välkomna dig tillbaka igen. Med vänliga hälsningar, Mahesh, General Manager
5 av 5
av en verifierad resenär

Fresh and comfy hotel in central Bristol

Inskickad 15 nov. 2021 på Hotels
First of all, the staff was very service minded when they received and stored our day 2 tests that were sent to the hotel before our arrival. the front desk is open 24 hours which was very good as we arrived for check-in very late from a show in Bridgwater. The room was very comfy and clean. The only thing thats a bit strange is that there is two mixers, one for hot water and one for cold water. It makes it harder to wash your hands, but I have seen it on more places in Bristol/England so I guess its some form of standard. The full english breakfast buffe was excellent and I would recommend it to anyone, well worth the price. We were very happy with this stay!
Kommentar från Hotellmanagement
18 nov. 2021 av Mahesh, General Manager, Hotellmanagement
Hi Anders Thank you for such a positive review. We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet. We look forward to seeing you again. Kind regards, Mahesh, General Manager
2 av 5
av en verifierad resenär

Horrible beds

Inskickad 14 nov. 2021 på Hotels
Kommentar från Hotellmanagement
16 nov. 2021 av Mahesh, General Manager, Hotellmanagement
Dear Alexandra, Thank you for taking the time to send us this review of your recent stay at our hotel. We are sorry we were not able to meet all your expectations and would appreciate a private message with more details. We hope to welcome you again in the future. Best wishes, Mahesh, General Manager
4 av 5
av en verifierad resenär

Inskickad 4 juli 2021 på Hotels
Lovely hotel with a great locations. The public areas were chic and well maintained. The rooms had a quirky design, but with some visible plaster patches and a couple of smudges on the white curtains. But overall, very clean and fresh.
1 av 5
av en verifierad resenär

Den här resenären lämnade endast betyg Inskickad 23 mars 2020 på Hotels
4 av 5
av en verifierad resenär

Inskickad 14 jan. 2024 på Expedia
Great hotel, perfect location. Staff amazing. Bed very comfy. Could be excellent if - Room included tissues, fridge, bottled water.
Kommentar från Hotellmanagement
14 jan. 2024 av Mahesh, General Manager, Hotellmanagement
Dear Sarah,Thank you for positively reviewing your stay.It's wonderful to hear you found our staff amazing and the bed super comfy – we are big believers in the power of a good night's sleep! Our team works hard to ensure every guest feels right at home.Regarding your suggestions, while we might not have tissues and bottled water as standard room features, we do offer a minibar with complimentary soft drinks in our Privilege double rooms and Suites. As for the fridge, those are indeed special perks for our Privilege and Suite accommodations. We always strive to provide the essentials and a bit more for a comfortable stay, and your input helps us see where we can improve.We look forward to welcoming you back. Best wishes,Mahesh, General Manager
5 av 5
av en verifierad resenär

Inskickad 8 jan. 2024 på Hotels
The staff were great... The chap who checked us in was great,very professional and helpful and engaging. The lady working behind the bar on Sunday evening was also very friendly and helpful. Only negative is the toilet paper! It was very cheap and obviously so! An extra 20p spent on a roll of better quality toilet paper would be well spent for the overall standard of the hotel
Kommentar från Hotellmanagement
9 jan. 2024 av Mahesh, General Manager, Hotellmanagement
Dear Stephen,We are grateful for your kind review.We're thrilled to hear that our front desk and bar staff made a great impression with their professionalism and friendliness. It's wonderful to know that the charm and dedication of our team contributed to the comfort and enjoyment of your stay.However, I see we've rolled up short with our toilet paper selection - my apologies for this oversight. While we aim to provide the highest standards across all amenities, it seems this little detail was not up to par. Rest assured, we're on a roll to rectify this for an all-around top-notch experience next time!We are looking forward to welcoming you again.Best wishes,Mahesh, General Manager
2 av 5
av en verifierad resenär

Over priced and underwhelming

Inskickad 4 jan. 2024 på Hotels
Over priced for what it is... Spent less on much better hotels. Beds are awful, so uncomfortable, and gives terrific backache, room tiny and felt enclosed in. Only 2 tea bags per day, no biscuit, rooms cold. Cheap toilet paper, Woken up early each morning with house keeping banging doors and shouting up the corridor to one another... The whole stay felt very in personal, hardly see staff etc.. Only good point was great location.
Kommentar från Hotellmanagement
5 jan. 2024 av Mahesh, General Manager, Hotellmanagement
Hello Emma,Thanks for taking the time to share your experience with us.It's fantastic to hear you loved our central location, perfect for exploring the city or indulging in a bit of shopping. We’re tickled pink you noticed! On the other hand, I’m sorry to hear that some aspects didn't meet your expectations. Our mattresses usually get the thumbs up for comfort, so I'm surprised they were not to your liking. We strive to create a cozy atmosphere, and it seems we missed the mark for you with room temperature and tea provisions – our apologies. As for the early morning hustle and bustle, we'll remind our housekeeping team to keep it down so that our guests can enjoy a few more winks. It's a disappointing when interruptions get in the way of dreamland adventures. Our aim is to offer a personal touch, and it seems we have some work to do on that front.We hope to get another chance to impress you with the improvements – you’re always welcome here. Best wishes for 2024,Mahesh, General Manager
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