Baseras på 954 verifierade recensioner
4,3 Städning
4,4 Service och personal
4,3 Rummets bekvämlighet
3,9 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 19 nov. 2021 på Hotels
av en verifierad resenär
Inskickad 15 sep. 2019 på Hotels
av en verifierad resenär
Inskickad 16 aug. 2019 på Hotels
av en verifierad resenär
Inskickad 19 jan. 2024 på Hotels
Kommentar från Hotellmanagement
20 jan. 2024 av Andrea Sabatino, Hotellmanagement
Dear Guest,Thank you for choosing Delta Hotels by Marriott Bristol City Center, and for taking the time to share your feedback. We appreciate your stay with us and value your input.We're glad to hear that you stayed with us, and we're curious to know more about your experience to better understand how we can improve. Your score of 6 out of 10 suggests there may be areas where we fell short of your expectations. We would love to learn more about your specific concerns or any aspects that we can address to enhance your experience.Please feel free to share more details with us, either here or directly through our customer service channels. Your feedback is invaluable, and we are committed to making any necessary improvements to ensure our guests have a positive stay.We hope to have the opportunity to welcome you back and provide you with an improved experience.Warm regards,
av en verifierad resenär
Inskickad 8 jan. 2024 på Expedia
Kommentar från Hotellmanagement
13 jan. 2024 av Andrea Sabatino, Hotellmanagement
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input. We're sorry to hear that your experience fell short of your expectations, and we apologize for any inconveniences you may have encountered during your stay.Understanding your concerns is crucial for us to improve our services. If you could provide more details about the aspects that you found lacking or any specific areas where we can make enhancements, it would be immensely helpful for our ongoing efforts to better serve our guests.We take every guest's feedback seriously, and we assure you that we will address the issues raised to ensure a more positive experience for future stays. We hope you would consider giving us another opportunity to provide you with a better experience.If there's anything specific you'd like to discuss further or if you have additional comments, please feel free to reach out to us directly. Your satisfaction is important to us, and we are committed to making the necessary improvements.Thank you for choosing Delta Hotels by Marriott Bristol City Centre, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.Best regards,
av en verifierad resenär
Inskickad 6 jan. 2024 på Expedia
Kommentar från Hotellmanagement
13 jan. 2024 av Andrea Sabatino, Hotellmanagement
Dear Guest,Thank you for taking the time to leave a review, and we appreciate your feedback. We're glad to see that you had an overall positive experience during your stay, earning us a 4 out of 5 rating.Your input is valuable to us, and if there are specific areas where we can improve and earn that fifth star during your next visit, please feel free to share your thoughts. We are always looking for ways to enhance our services and provide an even better experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for choosing us, and we appreciate your valuable feedback.Best regards,
av en verifierad resenär
Nice
Inskickad 2 jan. 2024 på HotelsWas Nice and comfy the staff were firendly and the the vuew was good just had a large amount if weird hairs in the ceiling above the bathroom sink plus parking is very expensive
Kommentar från Hotellmanagement
10 jan. 2024 av Andrea Sabatino, Hotellmanagement
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your stay nice and comfy, enjoyed the friendly staff, and appreciated the good view. Guest satisfaction is our top priority, and we're grateful for your positive remarks in these areas.We apologize, however, for any inconvenience caused by the presence of strange hairs above the bathroom sink. Please be assured that we take cleanliness very seriously, and we are actively addressing this issue to ensure it does not happen again in the future. Your comments provide valuable insights for improvement.Regarding the parking fees, we understand that it can be a concern for our guests. We continuously evaluate our pricing structure to remain competitive while providing convenient and secure parking facilities. We appreciate your feedback on this matter and will consider it as we review our policies.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future
av en verifierad resenär
embarrassing and unnerving
Inskickad 1 jan. 2024 på HotelsIt was lovely until someone walked in on my fully naked. When we first booked it we requested a later check out time and the man at the desk said he could to until 1pm complimentary. The next morning at 12pm i was up about to get changed hence having no clothes on and someone knocked once and then immediately opened the open and saw me they quickly shut the door however it was very embarrassing and unnerving. The communication should be better amongst staff about the who has a later checkout as this completely ruined the experience for me.
Kommentar från Hotellmanagement
11 jan. 2024 av Andrea Sabatino, Hotellmanagement
Dear Guest,thank you for taking the time to share your feedback with us. We sincerely apologize for the uncomfortable experience you had during your recent stay with us. Your comfort and privacy are of the utmost importance to us, and we deeply regret any inconvenience caused.We understand how crucial it is for our guests to feel secure and respected, especially during moments of personal privacy. We sincerely apologize for the lapse in communication that led to this unfortunate incident. Rest assured, we take your concerns seriously, and we will be conducting a thorough review of our check-out procedures to prevent such incidents in the future.In order to restore your faith in the Delta Hotels by Marriott Bristol City Centre Hotel, I would like to offer you a complimentary upgrade to an Executive room on your next visit to Bristol. To redeem this offer, please make a standard reservation for a date of your choice. This can be made through our website. Once you have made a reservation please contact me with your confirmation number, referencing this email, and I will process the complimentary upgrade for you. Please note that this offer is for 1 room and 1 stay only. I very much look forward to hearing from you.We value your feedback, and your insights will certainly help us enhance our services. If you have any further concerns or if there is anything we can do to make amends, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,
av en verifierad resenär
Inskickad 23 dec. 2023 på Expedia
Great stay
Kommentar från Hotellmanagement
7 feb. 2024 av Andrea Sabatino, Hotellmanagement
Dear Guest,that's fantastic news! We're delighted to hear that the guest had such a wonderful experience at Delta Hotels by Marriott Bristol City Centre and rated us a perfect 5 out of 5. Thank you for sharing this positive feedback with us. We strive to provide exceptional service and amenities to all our guests, and it's rewarding to know that we've succeeded in making their stay memorable. We hope to have the pleasure of welcoming them back again soon for another exceptional stay.
av en verifierad resenär
Inskickad 16 dec. 2023 på Hotels
A comfortable and clean hotel, staff were superb especially hotel bar staff very friendly. Unfortunately it was covered in scaffolding and the terrace was closed due to ongoing maintenance. The bathroom needs updating it was quite old and a little tatty but was clean. Location is great if you want to be central.
Kommentar från Hotellmanagement
2 jan. 2024 av Andrea Sabatino, Hotellmanagement
Dear Mr Paul,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your kind words about our comfortable and clean hotel, as well as the superb service provided by our staff, particularly in the hotel bar.We are delighted to hear that you found our location to be great, offering a central and convenient setting for your stay.However, we sincerely apologize for any inconvenience caused by the ongoing maintenance and scaffolding, which affected the appearance of the hotel and the closure of the terrace. We understand the importance of these amenities and regret that they were not available during your visit. Please be assured that we are actively working to complete the maintenance as quickly as possible to provide an enhanced experience for our guests.Your feedback regarding the bathroom is also appreciated. We take guest comments seriously, and your input will be considered as we continue to make improvements to enhance the overall guest experience.We value your patronage and hope to have the opportunity to welcome you back in the future, providing an even better stay with the completion of our maintenance projects.Thank you again for your valuable feedback.
