- Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The worst property management company, Big Bear Cool Cabins (BBCC). Our cabin was clearly advertised to sleep a max of 12 people. However, the rental agreement by BBCC stated 7 max. occupancy. I informed BBCC of the discrepancy, but they insisted it was 7 max., and asked me to prove otherwise! I had to research the property myself, take screen shots and send them to BBCC. BBCC then said that there was a mistake on the property advertisement, and that they would move me to a different cabin; but I would be responsible for covering the price difference, almost double what I had paid!!! After denying that ridiculous offer, they offered to cancel my reservation and refund my money! This was 2 days before our trip and everyone in my party had made plans to attend! I asked to speak to the manager "Trish", she said that if i didn't sign the rental agreement stating 7 max. she would cancel my reservation. I was completely shocked by her condescending and careless tone as well as her lack of initiative to solve the problem. After threatening multiple times to cancel our reservation, she finally said BBCC would "allow" us to stay there, as if she was doing me a favor! Not once did she, or anyone, apologize for the misunderstanding/ inconvenience, and not to mention the stress they caused me! Overall, this was a horrible experience! BBCC has the worst customer service I have ever experienced! I also heard they cancelled a couple's reservation w/out notice as i was checking in. Horrible!