Baseras på 89 verifierade recensioner
4,1 Städning
3,6 Service och personal
4,0 Rummets bekvämlighet
4,0 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Good Room, Bad Customer Service
Inskickad 8 apr. 2020 på HotelsThe location and property were amazing but the communication with the Stay Alfred people was a joke I would call and call and when then call back the would say they need to check with a supervisor and then never call back. The location and room is gorgeous but that's the end of the positives.
av en verifierad resenär
Inskickad 24 mars 2020 på Expedia
This property was clean and located in a nice area. Will definitely stay again.
av en verifierad resenär
Bad customer servic!
Inskickad 16 mars 2020 på HotelsRoom was very nice and comfortable. Unfortunately the air conditioner was not working properly so we had to sleep with the windows open for comfort. No wash cloths were in the room which was a pain, we had to buy some for our trip. Customer service is awful! I booked this room for one price but the hotel took out double the amount. I have called serval times and wasn’t able to talk to anyone. Also, on the day of check out, we left before 11, but got a text from the property stating they had been notified from the property that we were still in the unit and were going to be charged additional fees for overstay. Won’t stay here again.
av en verifierad resenär
Inskickad 19 feb. 2020 på Expedia
Beautiful, located right in tech square - felt very secure and loved my stay.
Kommentar från Hotellmanagement
5 mars 2020 av The Review Squad, Hotellmanagement
Thank you for taking the time to leave us a review. We appreciate you allowing us to host you in the city and are thrilled to hear that you enjoyed your time with us. We would love to do so again in the future.
av en verifierad resenär
Inskickad 11 feb. 2020 på Expedia
The apartment is very nice and has everything you need. The excercise room was also clean and well maintained. We could only get the TV to work for the weather channel. There was also a rumble like thunder in the building every 10 min.
Kommentar från Hotellmanagement
17 feb. 2020 av The Review Squad, Hotellmanagement
Thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed your time with us in the city. However, please know that we have made note of your comments so we can begin to improve our guest experience. We would love to host you again anytime.
av en verifierad resenär från Chattanooga
Inskickad 3 feb. 2020 på Expedia
There were roaches coming out of the vents of the bedrooms and bathrooms. When initially reported the stay Alfred rep only stated thank you but nothing was done.
Kommentar från Hotellmanagement
7 feb. 2020 av The Review Squad , Hotellmanagement
Thank you for taking the time to leave us a review. We would truly like to apologize for the experience you had with us. This is definitely not what we hope to provide for our guests. Please know that all of your comments have been escalated to our management so we can begin to make the proper improvements. Once again, we would like to apologize for your failed experience and hope to have a second chance to host you so we can earn back your trust.
av en verifierad resenär från Morganton
Inskickad 2 feb. 2020 på Expedia
It was more like an apartment than a hotel room. Spacious and comfortable.
Kommentar från Hotellmanagement
7 feb. 2020 av The Review Squad , Hotellmanagement
Thank you so much for your review, Renee! We look forward to welcoming you back in the future.
av en verifierad resenär
Inskickad 9 jan. 2020 på Hotels
Huge plus that you get a parking pass! Most of their sites do not include parking in the price. Per usual, i was very pleased with the concept. They really need to change the carpet though; it's older than me.
Kommentar från Hotellmanagement
7 feb. 2020 av The Review Squad, Hotellmanagement
Thank you for leaving us a review, Joshua. We appreciate your business and feedback on how we can improve. We would love a second to host you again in the future.
av en verifierad resenär
Inskickad 6 jan. 2020 på Hotels
Kommentar från Hotellmanagement
7 feb. 2020 av The Review Squad, Hotellmanagement
Thank you for your review! We hope to have a second chance to host you again in the future.
av en verifierad resenär
Kept in the Dark
Inskickad 30 dec. 2019 på HotelsOverall it was good. The check-in process was a little confusing. Many of the lights in the unit did not work.
Kommentar från Hotellmanagement
17 feb. 2020 av The Review Squad, Hotellmanagement
Hi Christopher, thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed your time with us in the city. However, please know that we have made note of your comments so we can begin to improve our guest experience. We would love to host you again anytime.
