Baseras på 3 106 verifierade recensioner
4,0 Städning
4,2 Service och personal
4,0 Rummets bekvämlighet
3,8 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 18 aug. 2021 på Expedia
Very unimpressive rooms. Old, dingy, low ceiling. Noisy old AC. Bathroom partly renovated, but the bathtub old and worn. The play area by the pool is extremely old and worn. Low celing in the corridors, dark carpet. Parking extremely expensive, and they charged for a whole extra night when we left the car in the carage just a few hours after check out. We're never staying at the Hilton again.
Kommentar från Hotellmanagement
18 aug. 2021 av Judy Fesler, Hotellmanagement
Thank you for taking time to share your review. We are disappointed to hear that your stay did not meet your expectations, mainly due to the poor condition of your guest room. We value your feedback and will share your experience with our management team so we can continue to make improvements. Please accept our apologies.
av en verifierad resenär
Inskickad 25 jan. 2024 på Expedia
Great hotel
Kommentar från Hotellmanagement
29 jan. 2024 av Sergio Bocci, General Manager, Hotellmanagement
Thank you so much for taking the time to share your fantastic 5 out of 5 review on Expedia.com! We are thrilled to learn that you had a wonderful experience during your stay at the Hilton Anaheim.It is truly gratifying to hear that our hotel met and exceeded your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's rewarding to know that we succeeded in delivering a positive experience for you.We appreciate your kind words about our facilities, amenities, and overall hospitality. Your satisfaction is our top priority, and we are delighted to have contributed to making your time with us enjoyable.Should your travels bring you back to Anaheim, we would be honored to welcome you once again to the Hilton Anaheim. Thank you for choosing us, and we look forward to the opportunity to host you in the future.Safe travels!
av en verifierad resenär från Torrance
Inskickad 25 jan. 2024 på Expedia
Kommentar från Hotellmanagement
29 jan. 2024 av Sergio Bocci, General Manager, Hotellmanagement
Thank you so much for taking the time to share your fantastic 5 out of 5 review on Expedia.com! We are thrilled to learn that you had a wonderful experience during your stay at the Hilton Anaheim.It is truly gratifying to hear that our hotel met and exceeded your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's rewarding to know that we succeeded in delivering a positive experience for you.We appreciate your kind words about our facilities, amenities, and overall hospitality. Your satisfaction is our top priority, and we are delighted to have contributed to making your time with us enjoyable.Should your travels bring you back to Anaheim, we would be honored to welcome you once again to the Hilton Anaheim. Thank you for choosing us, and we look forward to the opportunity to host you in the future.Safe travels!
av en verifierad resenär
Inskickad 24 jan. 2024 på Hotels
Kommentar från Hotellmanagement
1 feb. 2024 av Sergio Bocci, General Manager, Hotellmanagement
Thank you so much for taking the time to leave us a perfect 10 out of 10 review on hotels.com! We are absolutely thrilled to receive your glowing feedback.It warms our hearts to know that your experience at the Hilton Anaheim surpassed your expectations. Providing exceptional service and creating memorable moments for our guests are at the core of what we do, and we are delighted to hear that we succeeded in making your stay outstanding.Your perfect score is a testament to the hard work and dedication of our entire team. We are grateful for your kind words, and we will certainly share your feedback with our staff, who will be motivated by your appreciation.It was our pleasure to have you as our guest, and we hope to welcome you back to the Hilton Anaheim in the future. Thank you for choosing us, and we look forward to the opportunity to serve you again.
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
Nasty room
Kommentar från Hotellmanagement
1 feb. 2024 av Sergio Bocci, General Manager, Hotellmanagement
Thank you for sharing your feedback regarding your recent stay at the Hilton Anaheim. We genuinely appreciate your input, and we are deeply sorry to learn that your experience did not meet your expectations.We take all guest concerns seriously, and your comments will be thoroughly reviewed with our team to identify areas for improvement. We understand the importance of addressing issues promptly and will take corrective measures to ensure that the concerns you raised are not repeated.To better understand the specifics of your dissatisfaction, we would appreciate it if you could provide additional details regarding the aspects of your stay that were unsatisfactory. Your insights will assist us in implementing corrective actions and enhancing the overall guest experience.We sincerely apologize for any inconvenience you may have experienced during your time with us. Your satisfaction is of the utmost importance to us, and we would welcome the opportunity to make amends.If you are open to discussing your concerns further, please feel free to reach out to us directly. We value your feedback and hope to have the chance to regain your trust in the future.Thank you for bringing this to our attention.
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
Kommentar från Hotellmanagement
29 jan. 2024 av Sergio Bocci, General Manager, Hotellmanagement
Thank you so much for taking the time to share your fantastic 5 out of 5 review on Expedia.com! We are thrilled to learn that you had a wonderful experience during your stay at the Hilton Anaheim.It is truly gratifying to hear that our hotel met and exceeded your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's rewarding to know that we succeeded in delivering a positive experience for you.We appreciate your kind words about our facilities, amenities, and overall hospitality. Your satisfaction is our top priority, and we are delighted to have contributed to making your time with us enjoyable.Should your travels bring you back to Anaheim, we would be honored to welcome you once again to the Hilton Anaheim. Thank you for choosing us, and we look forward to the opportunity to host you in the future.Safe travels!
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
Kommentar från Hotellmanagement
29 jan. 2024 av Sergio Bocci, General Manager, Hotellmanagement
Thank you so much for taking the time to share your fantastic 5 out of 5 review on Expedia.com! We are thrilled to learn that you had a wonderful experience during your stay at the Hilton Anaheim.It is truly gratifying to hear that our hotel met and exceeded your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's rewarding to know that we succeeded in delivering a positive experience for you.We appreciate your kind words about our facilities, amenities, and overall hospitality. Your satisfaction is our top priority, and we are delighted to have contributed to making your time with us enjoyable.Should your travels bring you back to Anaheim, we would be honored to welcome you once again to the Hilton Anaheim. Thank you for choosing us, and we look forward to the opportunity to host you in the future.Safe travels!
av en verifierad resenär
High Price for Outdated Rooms
Inskickad 23 jan. 2024 på HotelsOur family went tldor a Disneyland trip and I had booked two rooms. Hotel looked beautiful from outside, grand entrance and reception.
1. The Valet guy asked if I am doing self parking or velat the car, I said self parking. He took my keys away from me and said, will give it back once I have checked in. WHAT? WHY? When I said, No, I will keep my keys and I will park my car my self, he got on my face and his arm moved to his taser. Another car pulled behind me. He asked same thing to other guest and they said self parking, he didn't ask keys from them. So I asked why didn't you ask for their keys but wanted my keys? He didn't say anything. I walked away and as I am checking in, I told what happened to receptionist and she was very apologetic. She said she will talk to the guy.
2. Rooms were outdated, old carpet, old sheets and pillow, shower and bathroom outdated. Functional but did not match with how hotel looked from outside. But comfortable and nice.
3. Food and drinks expensive. Starbucks closes at 11AM in morning and they open at 7AM. Food court closes at 8PM everyday.
In short, it's OK hotel but I would not recommend - for the same price, you can find lot better options - morden and updates.
Kommentar från Hotellmanagement
1 feb. 2024 av Sergio Bocci, General Manager, Hotellmanagement
Thank you for taking the time to share your detailed feedback following your recent stay at the Hilton Anaheim. We sincerely appreciate your thorough review and would like to express our apologies for any inconveniences you experienced during your visit.We are concerned to learn about your encounter with our valet service and want to assure you that this behavior is not reflective of our standards. Your description is alarming, and we will investigate the incident to ensure such lapses are addressed promptly. We appreciate your understanding and patience during this process.We also acknowledge your observations about the rooms and the outdated aspects of the accommodations. Please know that we are committed to providing a comfortable and modern experience for our guests, and we will use your feedback to guide our ongoing improvement efforts.Regarding the dining options and hours, we understand your concerns and will review our offerings to ensure they align better with our guests' needs.We sincerely apologize for any inconvenience caused during your stay. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back and provide a more positive experience in the future.Thank you for choosing the Hilton Anaheim, and we appreciate your constructive feedback.
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
The floor was soaking wet outside the bathroom and I didn't know if the toilet overflowed which grossed me out when I stepped in it in my bare feet.
av en verifierad resenär från Spruce Grove
Inskickad 22 jan. 2024 på Expedia
Kommentar från Hotellmanagement
29 jan. 2024 av Sergio Bocci, General Manager, Hotellmanagement
Thank you for taking the time to share your feedback following your stay at the Hilton Anaheim. We truly appreciate your 4 out of 5 rating and your valuable insights.We are pleased to hear that you enjoyed your overall experience, and we take note of your comments regarding areas where we can improve. Your feedback is invaluable to us as we continuously strive to enhance our services and facilities to better meet the expectations of our guests.If there are specific aspects of your stay that you feel we could have done better, please do not hesitate to share more details with us. Your input helps us identify areas for improvement and ensures that we can address any concerns promptly.We hope to have the opportunity to welcome you back to the Hilton Anaheim in the future. Our team is dedicated to providing an exceptional experience for all our guests, and we look forward to the chance to exceed your expectations on your next visit.Thank you for choosing Hilton Anaheim, and we appreciate your valuable feedback.
