Baseras på 395 verifierade recensioner

4,2 av 5
73% rekommenderar det här hotellet
4,2 Städning
4,2 Service och personal
4,2 Rummets bekvämlighet
4,2 Hotellets skick
Verifierade recensioner från MrJet
2 av 5
av en verifierad resenär

Disapointing stay

Inskickad 13 jan. 2018 på Hotels
The experience did not live up to our expectations. E.g. we were missinformed about wether or not breakfast was included, at check in it took >2h before we got our room, facilities are really impersonal, food quite disapointing. Good thing is that waves are good just outside the hotel and the gym is really nice.
5 av 5
av Yossef från Stockholm

Boka detta hotell!

Inskickad 26 sep. 2015 på Hotels
Bättre än Grand Hotel i Sverige! Servicen som hotellet ger är utom denna värd, ingenting är omöjligt och personalen är där för att hjälpa till. Rent, fin inredning, god mat! Vi gick till personalen ang ett litet fel på vårt rum och de uppgraderade oss med rummet. De ordnade allt och vi behövde aldrig tänka på något då personalen är så otroligt professionella och tänker på små detaljer. Vi kommer alltid att bo på detta hotell när vi besöker agadir, alltid. Sluta kolla recentionerna och boka!
3 av 5
av en verifierad resenär

Den här resenären lämnade endast betyg Inskickad 1 mars 2014 på Hotels
5 av 5
av en verifierad resenär

Inskickad 17 jan. 2024 på Hotels
Kommentar från Hotellmanagement
3 mars 2024 av Guest Relations Team, Hotellmanagement
Cher client,Nous vous remercions sincèrement d'avoir pris le temps d'évaluer notre hôtel. Votre retour d'expérience est grandement apprécié.Cordialement,
4 av 5
av en verifierad resenär

Inskickad 7 jan. 2024 på Hotels
Zimmer sind leider klein und werden zu klein mit einem Extrabett fuer ein kleineres Kind
Kommentar från Hotellmanagement
3 mars 2024 av Guest Relations Team, Hotellmanagement
Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Ihr Feedback wird sehr geschätzt.Mit freundlichen Grüßen,
5 av 5
av en verifierad resenär

Excellent Hôtel

Inskickad 6 jan. 2024 på Hotels
Excellent hôtel, personnel agréable et très serviable. Personnel de ménage au top. Hôtel luxueux, qui sent très bon (voyage assuré).
Kommentar från Hotellmanagement
3 mars 2024 av Guest Relations Team, Hotellmanagement
Cher Mr Ali,Nous vous remercions sincèrement d'avoir pris le temps d'évaluer notre hôtel. Votre retour d'expérience est grandement apprécié.Cordialement,
5 av 5
av en verifierad resenär

Inskickad 4 dec. 2023 på Expedia
Super
5 av 5
av en verifierad resenär

Inskickad 28 nov. 2023 på Expedia
We hebben met ons gezin een super leuke tijd gehad. Wat er uit spring waren voor de vriendelijke medewerkers van de receptie tot aan house keeping. Zeker het aanraden waard.
Kommentar från Hotellmanagement
30 nov. 2023 av Front office team, Hotellmanagement
Dear M. Stefan,Thank you so much for taking the time to leave us such a positive review following your stay at our hotel. We greatly appreciate your kind words and it was an absolute pleasure to have you as our guest.We are thrilled to hear that you had a wonderful experience during your time with us. We work hard to ensure all our guests have a comfortable and enjoyable stay, and it is rewarding to know that we succeeded in meeting your expectations.Your feedback means a lot to us, as we constantly strive to improve our services. We will definitely share your compliments with our diligent staff, as it will serve as encouragement for them to continue providing exceptional customer service.Once again, we are grateful for your review and for choosing our hotel. If you have any future travel plans, we would be absolutely delighted to have the opportunity to welcome you back.Warm regards,Sofitel Agadir Thalassa Sea & Spa team
4 av 5
av en verifierad resenär

Beautiful exterior

Inskickad 22 nov. 2023 på Hotels
Beautiful exterior of the resort. The interior was a little more worn out than expected from the online pictures. Overall a very nice stay.
1 av 5
av en verifierad resenär

Terrible stay in agadir

Inskickad 13 nov. 2023 på Hotels
The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.
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