Sonesta Hotel Philadelphia

Room was very small. Controlling temperature was impossible. Either got too hot or too cold. Not worth the price.

Had a Club room but it was very small, did not even have a lounge chair. Club lounge was just OK. Very pricey room, not good value. Staff was excellent. Great location.

Room was very comfortable, with a great mattress and just-right pillows. Water pressure was a little low in the shower, but had plenty of hot water. The room was clean and comfortable, except for a little dust in the corners of the room where it hadn't been completely vacuumed in some time. The only problem I had was with the door lock, where either the tumblers are wearing out or it needs a new battery, but the handle would only open consistently by pulling the handle up, and only sometimes pushing down. I slept very well, the room temperature was just right, and I'd definitely stay here again.

I was under the impression that this place is highly rated and expected that when arriving. Well - I don't really know where all the high rates are from. The location is great - I'll give them that. First, they put us an a wheelchair accessible room. Though I am sure is very suited for some - was very uncomfortable to us. We asked to move, and they moved us 2 rooms down. The shower was not working very well and the room looks like it was not updated in many years - It had a TV the belonged in a museum. For the second night, our room was surrounded by some sort of a convention for 13 year old girls. They had all the rooms around us - left right and front and it was load! I would expect the hotel to apply some thinking before arranging the gust room as such. I have no doubt the place was not 100% full and they could have done better. My husband is not one to complain to anyone and did not want to move so we did not say much - but I know one thing - I will not come back to this hotel - unless they cut the rates in half.

I came to Philly to visit. The hotel is close to the 30th Street train station. They put me in a room next to construction that was going on and I had to be moved. There's a $50 per night incidental charge when you get to the hotel. They moved me to a new room. Room service was excellent. The breakfast lounge was was a very nice touch. The pub by the lobby can get to be really loud. The bathroom is small and they use dispensers for body wash, shampoo and conditioner.

We were in Philly for a weekend getaway without the kids. We stayed in a room on the 24th floor (yes, do get a room as high up as possible to avoid street noise). Was told the room was "renovated" one, but it didn't look it - it still had the 1980s thermostat (as opposed to newer digital ones), but it was by no means "shabby" or old in quality. But I would be disappointed if this is what they call renovated. In any case, the room was comfortable. My wife liked the shampoo and other toiletries. There was no mini fridge in the room. I think that you can call the front desk and request one, though (not sure as we didn't need one and didn't bother to look into it). Location wise, this is great - it's centrally located between the museums and the constitutional attractions; about 20 minute walk in either direction. It's also convenient to the subway and bus stops. When we checked in, they gave us free access to their "Sonesta Club" which they were promoting heavily. Basically it's their frequent traveler club in which you earn extra amenities and benefits the more you travel. You also have access to the Club Lounge which was actually pretty good. We were told they had various snacks and non-aloholic drinks available throughout the day, but we found it was a bit more! On every occasion we went they had at least 1 hot h'ordeuvres and fresh fruit, plus a good selection of snacks and bottled drinks - they even offered us a complimentary beer or wine on each visit to the lounge. We ended eating breakfast there both mornings and one evening we even had our dinner their because the beef tenderloin wrapped in bacon was pretty filling! So win there in that we saved some good money on at least three meals. A couple things to note: the pool is only outside, so no swimming off season. the gym has a few treadmills and exercise machine, plus weights - standard fare for a hotel. Valet parking is a bit expensive, but you do have in-out privileges and it's a bit more safe than some of the cheaper overnight parking you can find on the street. All in all, we would definitely stay again at this Sonesta, and will most likely check out other Sonestas in other states (after all, we're members of the "club" :) ) Happy Travels!

Close to Rittenhouse Square, within walking distance of tons of stores & restaurants. Cozy room, good parking deal. Would recommend the Sonesta.

The hotel was convenient, well maintained, and the staff was helpful and friendly. A bachelorette party was staying on our floor so it was a little loud and parking was very expensive.

the tv was older than my grandma's! the bed was uncomfortable. the rug did not feel like it was vacuumed, for the whole week we were there. when we asked for towels to be brought up the staff member that brought them up had an attitude. when i called and asked about parking i was told by a staff member when i called that it would be one flat rate for the valet for those who stayed at the hotel, but then when we arrived we were told that it wasn't and they didn't even offer a discount or anything. i liked the location of the hotel and just wished we had a better room and more accommodating staff.

I arrived before the room was ready. There was no quiet place to work while waiting. Then after I checked in, I got stuck in an elevator for 30 minutes and had to be rescued. Then after checking in I found that Internet wasn't available in the room, so the hotel moved me to another room. Just after moving into that room, another guest arrived saying it was their room - they had just checked in and had a key. I was given a breakfast voucher for my trouble. I couldn't stay for breakfast next morning and asked if I could use it for dinner instead. The answer was no.