Sheraton New York Hotel & Towers

This Hotel was perfect for us, great coffee/breakfast area which turned into bar/light meals area in the evening. Internet free anywhere in the Lobby. The concierge were so informative with any request asked of them, and the location was spot on. Certainly want to return.

Goog Hotel, maybe some complements can make it 5 stars

Great location! close to EVERYTHING!! or to get to anywhere.Great Beds! perfect for when your ready to sleep and the city is not.

The shuttle did not take us to the hotel. We were dropped off a couple of blocks from the hotel and told to walk. When we arrived at the hotel after a 2 hour ride in the shuttle, the room was not ready. It was 8:00 at night! We waited another hour and a half before getting into the room. There were 3 of us and one was to sleep on the sofa, but no sheets, blanket or pillows were provided for that bed. Each day the covers we used on the sofa would be removed and no new ones provided. What's up with that? We had a great time on New York, but I don't think I will stay at the Sheraton again.

Construction noises began early each morning and extended well into the evening. Cleanliness was not up to par. Prices exceeded the value provided.

I like the gym and the location of the hotel very convenient but amenitieswise short on everything. They charged extra for the things that are normally thrown in at the Hilton next door. Paid extra for everything including the gym, water at the gym, internet, luggage holding room etc Hotel next door offered my friends free breakfast. Nothing at this hotel. The rooms we requested were not available we were told due to the holiday season and the chaos that it brings two beds were requested but had to make do with one queen. The staff was courteous by New York standards. They offered to send a rollaway bed but when it arrived it did not fit in the room They did allow me an extra hour of checkout time. Lot of construction happening outside with scaffolding etc. Bell boy/man very helpful. Staff quickly fixed the nonworking TV in the room. I wish the rooms were cleaner there was goop on the walls in the bathroom. I know starwood is spending money on goosing things up. I wish them the best.

Hôtel très bien situé. Nous regrettons de ne pas avoir été avertis lors de notre réservation sur le site que l'établissement est en travaux. A signaler qu'il est dommage pour un hôtel de cette catégorie wifi ne soit pas gratuit dans les chambres.

Love Sheraton Brand Name. Can wait to see when they are done with their complete renovation.

Great value, will stay here again, central to theatres, museums, subways

We arrived early but room was ready anyway. The location put us just 10 block from Time Square and our theater. One word of warning, the refrigerator records any movement of the products they place inside. Making room for somethig you bring back to the room creates a charge. Ask for a refrigerator,they are free.