Novotel New York Times Square

This is a really nice hotel with a great location, just near the Ed Sullivan Theater and easy walking right into the Times Square Area. It's also just a few blocks from Rockefeller Center. We had a nice view of the city. The only negative was no lotion with the provided items in the bathroom. We requested some, but never saw anything of it. Overall, a great experience!

vue incroyable sur manhattan de notre chambre,hotel très bien situé!

J'y suis allée plusieurs fois et je n'ai jamais été déçue. Acceuil formidable, personnel aimable et vous aide volontier. les chambres sont propres et l'emplacement de l'hôtel est idéal. Le rapport qualité prix les vaut largement.

Check in was fast and easy. The staff was great. The location was convenient. I wanted Times Square. The hotel is one block off of broadway and Time Square. This was a perfect scenario because you weren't "right in the thick" of it but close enough to everything. The room was large (2 double beds) and the bathrooms clean and well stocked. The parking garage is very convenient to the Novotel and was nice and clean. The service by both the hotel and garage staff was superb!

Très bonne situation, à 2mn à pied de Times Square. L'hotel est assez chic mais c'est un peu déroutant d'arriver dans un hall un peu lugubre aceuilli par un concierge somme toute sympathique. L'acceuil se fait au 4eme étage. Le personnel français est un peu froid a ses compatriote mais cela reste bien pratique lorsque vous ne maitrisez pas l'anglais. Pour les chambres, n'hesitez pas à payer un supplément pour avoir la vue sur Times Square, même au bout d'une semaine, on ne s'en lasse pas, on y dort très bien, pas de bruit. Restaurant très beau avec vue sur Times Square. Points négatifs: le restaurant est vraiment cher pour ce qu'on y mange, pour le matin, il y a un starbuck au pied de l'hotel, c'est très partique et en plus ils ont le wifi gratuit alors qu'il est payant à l'hotel (40$). Personnel français un peu froid et blasé et comble de tout il fait payé 1$ par baggage le dernier jour si on veut laisser ses valises à l'hotel une fois la chambre quittée. Un dernier conseil, en reppartant le dernier jour, ne faite pas confiance au concierge, il vous conseillera de prendre une sorte de limousine en vous disant que c'est le même prix que le taxi mais la course coute 20$ de plus En résumé, si je retourne à New York, je retournerais sans hésitation dans cette hotel pour son emplacement stratégique pour visiter manhattan et des métro à 2mn de l'hotel

My son and I were looking at colleges in NYC. We had arrived from DC having stayed at a Kimpton Hotel. After a 4 hour ride, we were ready to relax and regroup. I proceeded to empty out part of the "minibar" in the room to put our own drinks in. There was a small tag on minibar I did not read. By chance, I picked up the hotel information page and proceeded to read that the minibar was sensored so that every time something was removed, your hotel account was charged. I had just removed 6 sodas! I complained to front desk and the man was kind enough to remove charges. He said he would send up an empty refrigerator that evening. It never arrived. Having come from a high end hotel and frequently traveling, this is the first time I encountered a self charging minibar. This should have been something written on check in paperwork which the customer signs off on as proof of disclosure. The only other complaint I have, focused around cleanliness. The night we checked in, there was a used room service tray(partially eaten food, etc) on the hallway floor two rooms away. Upon returning the following day after a long day out, the same used tray with partially eaten food was still out in the hallway. The following day after getting back to hotel at 8:00 pm, the same tray was still there! I had to call down to front desk to get someone to come up and take tray away. Each day our room was cleaned and serviced. How is it the woman cleaning that part of the floor does not notify someone in room service to pick up dirty tray? Not sure where the breakdown in service exists but this would never happen at a Kimpton hotel! Hotel does have a great gym and guests do not hear any of the city noise!

The hotel was very nice. The staff were courteous; the food at Cafe Nicole was excellent. The gym was very modern.

The location of this hotel is FANTASTIC! It is right near the theatre district, but we walked to a few performances at Lincoln Center, and there are taxis galore as well as the subway and busses. It was just perfect for a weekend of shopping, theatre, and dining out. There was a great Ramen Noodle restaurant nearby, and tons of little places to check out. The room was a good sized one for New York. The bathroom was very nice, the room was clean and comfortable, and we had a fantastic view of New York City on the 18th floor. The only complaint I would have about the room was it really needed new carpeting. The carpeting was quite worn and had a dingy look. Everything else, however, was very nice. The staff was GREAT. When we first arrived we had a light snack and drinks in the lounge, and the waiter was very good and everyone there was friendly. The front desk staff was courteous, efficient, and pleasant. When we decided to stay an extra day, they had no room available, but they got us a reservation in an affiliate hotel nearby, on a Saturday night. They were quite apologetic for not being able to have us stay there longer. The decor in the lobby and lounge is great, kind of retro modern, very fun! We loved this hotel and would definitely go back.

great location

This was my 2nd stay at this hotel and they had improved in all areas. The room quality was superior and the hotel lobby was designed beautifully. I stay for 3 days during my New York trip and booked this hotel before one month. I had got upgraded deluxe room which was beautifully designed and I found all required amenities. I was very impressed with wireless Internet facilities which work very well this time while in my previous visit I faced too much problem.The hotel restaurants had some great kind of food, especially Chinese was amazing. The hotel is on ideal business location and located in Times Square area and only 17 Miles from New York International Airport. I recommended Novotel for their excellent services, friendly staffs and great food. I had booked Novotel hotel through [@]