Hotel Pennsylvania

Hotel trés bien placé, au coeur de Manhattan...Un peu rococo mais assez propre .

When we travel to NYC, we only stay at hotel Pennsylvania! Location and value you just can't beat! Clean, and staff was very helpful!! Could use a bit of updating, but then it probably wouldnt be so affordable!! Can't wait for our return!

We've stayed here a few times, so convenient to take the train in and stay across the street. Easy walk to Broadway, etc. Cab to 911 Memorial wasn't bad either. Rooms are a little quirky, a little warm. For three people the room was a little small, but other times we've had a much bigger room, and we are spending time in the room, catching up. Its definitely not a building of cookie cutter rooms! Still, a good time and staff is always responsive.

Was a brilliant experience dead centre of everything, straight across the road from MSG!!!

The location was perfect. Room a bit dark (as in decor) but warm and clean and bed very comfortable. EN-suite a bit grotty - looked like someone had painted the shower base and the paint was peeling - but it was clean. The staff were very helpful when asked. The only fault I found was the delay in check-in. We arrived at 2.45 p.m. to find a line of people waiting to check in and within minutes the line behind us was back out to the street. There were not enough staff on the desk at the time of check in, if each computer were manned it would have been much faster. It would also have been nice to have tea making facilities in the room. Overall a good experience though.

I though everything was in bad shape and dirty. Also, had a few cockroaches.

It was not too dirty but it's old hotel with a new carpet. But the new carpet smell is not pleasant definitely. Its location is only reason that I would choose this hotel.

I liked the location, but the hotel should provide water and coffee to it guests.

I tried to ignore poor reviews and was sadly disappointed on reaching this hotel.We were initially given the key to a dirty unmade up room,down a long poorly lit corridor,full of doors that looked like they'd seen better days.On complaining we were immediately offered another key to a different room on another floor.This time it was cleaner but the interior was in poor condition,walls marked and chipped,clock radio not functioning properly,old furnishings,no heat in the room.No safe to store anything in or a kettle to make hot drinks.The staff seemed to expect complaints and were sympathetic.The cleaners were very good and did all they were asked. I needed 2 extra pillows and these were delivered to our room very quickly.The location was very good and near lots of shops,Penn Station and subway was just across the road.We ate out everyday because meals were so cheap.Taxis were available outside the door and also Bus Tour Agents were outside to sell tickets.All in all I'd go to new York again but definitely choose somewhere else to stay.I'd read reviews of the Corridors resembling scenes from 'The Shining'.That's exactly how we felt as we walked along them.I wouldn't feel safe there alone at night.

A big hotel in the centre of NYC should do better. Location is excellent - at the heart of NYC, best street in my opinion. But check-in at 15:00 was way too late for my liking, and we joined throngs of other hotel guests waiting. Therefore the lobby is always crowded....not classy. No bathtub, just a 'moody' shower. We ended up having our daily baths elsewhere. The hotel should serve at least breakfast!