Excelsior Hotel Berlin

Das Personal ist superfreundlich und hilfsbereit. Die Zimmer sind aber viel zu klein. Wo soll man Koffer hintun ? Das die Wände 2 Jahren nach der Renovierung so aussehen liegt an der Enge.

動物園駅の歩いて3分ほどの便利な場所。快適に過ごせた。ただし、朝食のついていないプランで宿泊し、最初の日だけ朝食をとったが、2日分請求されていた。後日二重請求に気がつき、クレームのEメールを出すと、マネージャーから丁寧な変身があり、1日分の朝食代は返金された。

less than 5 minutes from train station. rooms older than pictures show with two single beds as a double but overall good. wifi in reception free for 30 minutes per day per room which was good. would definitely recommend this hotel!

Prima locatie, want dicht bij U-baan e.a. OV. Vrij standaard hotel, niet dát extra wat je van een 4*-hotel mag verwachten, wel zeer vriendelijk personeel. Ontbijtbuffet uitgebreid en vers maar duur (18 euro p.p.). Voor veel minder in de directe omgeving minstens zo uitgebreid (mogelijkheden te over). Kosten per nacht/ontbijt in verhouding tot geleverde voor 4*-hotel echt te duur.

Hotelli on hyvällä paikalla lähellä zoo-julkisten kulkuneuvojen asemaa. Huoneet siistejä, ehkä hieman pienehköjä. Aamupala hyvä ja runsas. Avulias henkilökunta. Suosittelen sisäpihan huoneita.Hyvä valinta ainakin viikonloppureissulle :)

Hotel à prix abordable, par contre TOUS les services sont en supplément : internet 10€ pour 2 heures, petit déjeuner annoncé à 12€ facturé 18€ par personne, parking facturé 30€ la journée. Tout ça n'est absolument pas précisé dans la fiche, et encore moins lors de l'enregistrement à la réception. Pour couronner le tout pas moyen de diminuer la température dans la chambre en dessous de 25° La prochaine fois, nous prendrons un hotel certes plus cher, mais sans surprise au moment de la facture.

Good check in and out, but noticed a ringing noise in the background all the time. When trying to call the front desk with a question I quit after 27 rings and walked down to the desk...still ringing phones! The worst is the WiFi scam! Free 30 minutes from the Cloud each day, but days don't seem to be 24 hour periods??? It's stupid for a hotel not to have free WiFi throughout the facility, maybe they just need the extra money? Evidence the overworked desk staff not answering the phones. Our second trip turns out to be our last.

Little things can make all the difference! Location was ok, however everything seemed to be an effort. When we checked in we had not remote for the TV, and no key given to us for the lock up. We had to request both. After first day shower, we discovered that the soap all needed to be refilled, again we had to ask. Staff were not rude, however seemed maybe "too busy". I would not stay there again I don't think.

I had to call several times for soap, also when I needed help to buy a train ticket after a lady had told me I can buy it at the reception desk when I went to get it a male staff member was very RUDE and told me they didn't sell them there, I ask him to speak with the manager and he told me that I couldn't almost screaming at me. This was the worse experience

The hotel is in a great location, it is close to train station, great for getting around seeing the sights. The hotel workers are very helpful with calling transpiration and arranging tours. Very relaxing atmosphere in lobby, with bar, restaurant, computers with Internet access, and cozy sitting area.