Novotel Bangkok Suvarnabhumi Airport

Very nice place to relax after a hard day touring the very hot, crowded city. The only complaints I had were that the food was too expensive and it was largely buffet, which is a waste. The cafe was good and a better value, if you want only pastries and coffee. Also, the clothes line in the bathroom was broken (Would not extend to the other wall). I mentioned it three times to the desk staff and it was never fixed. The pool was beautiful and the staff was great.

this is the perfect place to stay when making a short layover at Suvarnabhumi. reasonable cost, very friendly staff, quick shuttle to and from terminal. overall, very satisfying...

As many travelers know, the traffic to and from bangkok and the airport can take up to two hours. For the many travelers who have an overnight stop over in Bangkok, this is a fantastic , clean and peaceful oasis. The hotel couldn't be closer and the accommodations couldn't be any more modern and clean. even room service was good! and reasonable.

The hotel is really convenient if you need to be near the airport. We only spent a few hours there, but the room was clean, spacious, and the bed was extremely comfortable. The ground transportation from the airport to and from the hotel was great. The hotel is enormous, so I would only go there to be near the airport, not as a destination or to relax.. The room service was also better than I expected.

Novotel is a great choice for those needing a hotel at the Bangkok Suvanrabhumi Airport. From the polite reception desk on the 2nd level in the airport, to the immediate transfer of guests and baggage to the hotel, the efficient check in and out, and transfer back to the airport we could not be more pleased with our stay. These factors were utmost to us as we were in transit. The room was also very comfortable and completely without fault. While a little expensive at about $40 per person including wine, the dinner buffet was top quality and extremely delicious. We will definitely use this hotel again and highly recommend it to anyone needing a place at the Bangkok airport.

Great place to go if time is limited and you need an overnight stop in airport

Staff is incredibly rude, should have had breakfast included, clearly depicted on rate and they didn't honor it. Room was ok, way overpriced, wouldn't recommend or stay here again.

Das Personal war bei unserem Besuch sehr unmotiviert und unorganisiert. Das Frühstücksbüffet lies viele Wünsche offen; z.B. kein Käse zum Frühstück vorhanden und auf die Sauberkeit des Früstücksbüffets wurde wenig bzw. überhaupt nicht geachtet. Das Hotel wird als "Neu" beschrieben, was wir anhand der Zimmereinrichtung (abgewohnte Möbel etc.) leider nicht feststellen konnten.

Althoug we had a confirmed reservation and a prepaid room, when reaching the check-in counter we have seen a long queue of people waiting to be allocated for rooms which were not avilable or yet to be ready. Many of them had no reservation but were waiting in the line keeping buzy the staff which could have been available for serving the customers already confirmed. In fact when we finally reach the counter it took only 2 minutes to get our room key but before that we had to wait 70 minutes from 0:30 to 1.40 AM. This is unacceptable when you take a room in an airport hotel just to get in your room as early as possible. In addition, I have to mention the presence in the line of European people without luggages but being accompanied by young Thai ladies. this is quite chocking in this hotel category.

I arrived at the hotel quite late at night, around 1:00 am due to a lost luggage fiasco in the airport. Having been to Thailand before, I was quite accustomed to the friendly disposition most Thais have. So as I approached the reception counter inside of a massive and beautifully inviting lobby, I was hoping to be reminded that life was good and not to worry about my luggage because sometimes a smile from a stranger is all you need. Unfortunately, not one of the 3 people at reception had even the slightest crinkle of a smile. Was it because they were tired at 1am, maybe. But still the whole check-in process was excruciatingly painful. Not only was there no smile, but it seemed as if she actually mad about something. I looked over to the other people checking in with another receptionist and it looked as if they were fairing no better than I. Now I was only staying in the hotel for a few hours as my international flight leaving the next morning required that I be at the airport at around 6 am. So knowing I was not getting much sleep but paying full fare for the room I decided to ask if the hotel would be kind enough to allow me to have free internet access...answer simply was "No I can't help you" simply because I booked through a travel agent. No matter, at this point I decided all I need was a shower, a little bit of tv, and a tiny amount of sleep. As I made my way to the room, the first thing you notice is extremely worn and stained carpets. Upon entering the room, you get the same feeling as in the hallway, not a bad looking room, but it had an air of abuse and definitely didn't feel or look clean. Tidy maybe but clean, no. The shower had moldy corners and leaked into the bathroom. And overall I was actually thankful I would only be spending a few hours in this room. When I woke the next morning and went down to the reception, I had hoped that maybe now I would be met with smiles. Unfortunately, the two behind the desk were actually hidden from view because they were sitting down behind the counter. A bellhop who was helping someone else came up to the counter and in Thai informed the two behind the desk that people were actually waiting in line. No apologies for not seeing us and no smiles again, instead a very unhappy greeting of "Can I help you?" Ahh it seems that the best part about the hotel, at least for this stay, was it's location to the international airport which allowed me to fly as far away from this hotel as I could on the day. Would I stay again...probably not. I would rather drive all the way into Bangkok to get a good hotel with smiling staff, wasting an hour each way, even on the same flight pattern, than to stay at the Novotel again.