Britannia Country House Hotel

Arrived at 9am after an overnight flight from Boston. Staff was nice enough to let us check in very early and clean up. Room was good size and clean. Bar was full and fun on Saturday night. 3am wake up call came right on time. Restaurant food was good. Will definitely stay again.

room smelled awful, rude staff, dirty halls, no internet as advertised, breakfast not included as advertised, far away from everything, AIRPORT SHUTTLE NOT FREE AS ADVERTISED, terrible place in general, DO NOT STAY HERE!

Stayed at the Brittania Country House for the first time, we drove from London for my dad's surprise 70th birthday. On arrival we were really impressed, the standards were excellant, staff very polite and helpful, rooms very nice good size and. We also made use of the spa facilities. Will definitely be going back.

I stayed in room 460 I booked a family room. The room inside was not big enough. Jacuzzi does not works. The most annoying thing was this horrible stair ramp inside the room which cuts the room into half and is so low that me and my partner got hit by it several times when trying to go near the table for dinning. Room is dull left side lamp was not working. The bed mattress is inclined downward on the right hand side my partner kept on slipping off it and where do I plug in my phone charger and laptop for work. NOT good experience.

The rooms were small and poorly maintained cracked washbasin, shower didnt work well etc. The breakfast room was devoured by coach parties like locusts. The hotel is a park & fly hotel and parking is a nightmare

I have often used hotels in the Britannia group when I have stayed as an able-bodied person on my own or with my daughters. In fact, I believe I have been on this website previously and defended to the hilt the Britannia North Stafford Hotel in Stoke when I have thought that peoples' expectations and comments have been unrealistic and unduly negative about their stay. However, traveling with my disabled husband who is a wheelchair user has been a whole new experience for us at this particular hotel in the Britannia chain. We needed a hotel close to Manchester as a stopover for a comedy gig at the MEN arena and were tempted by one of the frequent e-mail offers that had been sent and the fact that the hotel looked lovely and was something different to the rather "sterile" but perfectly decent and adequate rooms we have booked at Travelodge or Holiday Inn Express etc. Basically, since we were traveling so far from home, we wanted to make more of a weekend of it, and chose this hotel as we thought it would make a nice change. When I booked our room, I was not able to take advantage of the offer that I had been sent after all - never mind. My husband drives a specially adapted people carrier from his wheelchair (I do not drive) which requires 8' clearance to the side to allow the ramp to come out and access into/out of the car. I asked if there were spaces in the car park - not necessarily near the front of the hotel but a place that would allow this necessity. I was assured by the person who made the booking that, not only was this fine, that they would reserve one and a half spaces somewhere especially for us and made notes on the booking to this effect. When we arrived and as we pulled into the long drive, the grounds looked beautiful, but we began to feel concerned as there were cars parked literally everywhere and there was no indication as to where the disabled parking might be. My husband dropped me off so that I could check-in and find our parking space, but the girl who checked me in, even though she was very pleasant, was completely uninterested in the parking issue and merely indicated to the area designated for disabled drivers and said that "it was a good job we had arrived early as it was going to get busier later". When I remarked that we needed a space reserved as we wouldn't be able to get in or out of the car, she just smiled sweetly and got on with something else. The area that this hotel has put aside for disabled drivers was just that - an area that did not have properly marked out parking spaces and on very uneven ground. Consequently, all of the area was filled with blue badge holding cars - but presumably none that needed extra wide access to accommodate getting wheelchairs in and out. We eventually found somewhere in an unmade up parking area a long way from the hotel which was neither conducive to our car's lowered suspension - nor for a wheelchair user if they needed to be pushed. When we left in the evening for our trip to the MEN, we had to use our own bollards/cones to keep the space we had vacated - which had disappeared when we had got back so the whole process of finding another suitable space had to start again - this time it was even further away from the hotel and late at night when we were both tired and irritated. The hotel is large - but there is only one small lift which was not big enough for me to accompany my husband inside. This lift had a life of its own and seemed to go up and down of its own volition, but it was because it kept being called by people and we had to wait for over 5 minutes for it to arrive at one point. On another occasion, a member of the cleaning staff was inside with her trolley when the door opened and did not have the courtesy to get out and allow us as guests - and a wheelchair user at that, priority. The staff have to use the lift because of the equipment they need, so why not install a service lift? Why not have the rooms for disabled people on the ...

We received baked potato's that had been kept warm for several days. The skin was old and wrinkled, the inside of the skin was was a black charred colour and it tasted foul. Even the waitress said she wouldn't eat it. When i made my complaint to the duty manager i noticed 2 girls making a complaint as well. There were no problems any where else, i will not be using that hotel again.