Tryp Washington

Hotel staff was very helpful and efficient. The hotel is perfectly located, close to lots of the things you'd want to see in Madrid (museums, the palace, etc.), and right on the Metro too, for when you need to get further. Internet at the hotel is 2 euros for 1 hour or 8 euros for 24 hours, but there are two starbucks on the same block for when you'd like to do it for free. The rooms are fine. Pretty small, but this is pretty normal for Europe. The bathrooms were newly styled and clean, and the beds were big enough, if not the softest. We slept just fine. I would recommend asking for a room on the inside of the hotel, as the outer rooms on Gran Via are exposed to a lot of city noise, even very late at night.

Hotel muy bien situado para moverse por Madrid a pie. Habitaciones correctas y muy buen precio, eso si, reservando con bastante antelación.

Si tratta di un hotel essenziale, il livello di prezzo è adeguato al trattamento ricevuto e al livello dei servizi. Si tratta di un ottima soluzione per chi cerca una sistemazione sulla Gran Via di Madrid a un buon prezzo. La nostra camera al decimo piano aveva una bella vista sui tetti.

Very good central location to see the city on foot – Two Starbucks nearby, for morning coffee - Rooms good and clean Underground car park just round the corner but expensive, although the hotel gives a 30% discount on parking

Bon hôtel en plein cœur de Madrid. La chambre est propre et jolie, l'hôtel calme. Le service petit déjeuner est bon attention cependant il faut réserver si vous ne voulez pas payer super cher.

This was a good basic hotel; rooms were very clean and excellent value for money. Staff on the front desk were very helpful and friendly. Hotel was in a very good location for sightseeing. I would stay here again and definitely recommend it to others.

The walls iin the lobby and room were dirty, however, the bathroom was clean. There was not one chair nor table in a very small room. The lift was barely big enough to carry two people and two suitcases. Some of the staff were helpful, but some were not. Location was good, close to all attractions. The dirtiness of the walls in the lobby and the room made it most uninviting.

The hotel is in a very good location, close to many things. But with it being on one of the busiest street, it's very noisy. The traffic is so loud that eating at a street side cafe made convesation very hard. We upgraded to a room with a view of Gran Via. The first room we were given was room 810. The smell of Ham from the street level meat store was so stong we could never have made it thought the night, and I love Ham. I return to the front desk to request a new room and the counter person didn't seem suprized at the request and quickly assigned us a new room. The new room 907 was ok but the room and hotel were dated and needs updating. Things like chipping paint on the cieling,wore mattress,room safes that didn't work,tv remotes that didn't work

The front desk people were not helpful at all. There was NO HOTEL SECURITY at all, day or night. Upon arrival while checking in, in the lobby, which is about ten feet from the sidewalk, our passports and some money was stolen. This could have been avoided if there was hotel security. The front deck told us to go to our room and call the police from there. Which we did because the hotel refused to call for us. When we checked outed the hotel had the nerve of charging us for the phone calls to the police. Which we refused to pay. There was no help with the luggage. We had to take the luggage up ourselves in an elevator the size of a phone booth. The bigger elevator was out of order. It was that way for the 3 days that we were there. There was no restaurant on the site. There was not even a coke machine. Upon leaving, the front desk people were very rude and would not call a taxi for us. We were glad to leave this hotel. DO NOT STAY HERE.