Hotel Mercure Wien Zentrum

My wife and I stayed at the Hotel Mercure Wien Zentrum from 5/9 - 5/12/13 and it ended up being somewhat of a disappointment. We arranged for a car to pick us up from the train station through the hotel and unfortunately our driver left when we arrived. Our train from Prague encountered a 20 minute delay during our trip to Vienna, so our train arrived approximately 25 minutes after the estimated arrival time. We had to take a taxi to the hotel because apparently the hotel drivers will only wait 15 minutes for guest to arrive. The hotel itself is split into two buildings. We stayed in the “classic" style building which was located up a slight hill and not too far from the other main hotel. Overall – we were disappointed with the comfort, size, and cleanliness of our room. Our room was situated on the third floor and did not have much of a view as it was facing the backside of another building. In addition, our room felt pretty outdated and was equipped with an older TV set, tacky carpet, had very little closet space, and reeked of cigarette smoke. The bathroom was the size of most cruise ship bathrooms and the shower area was a very tight fit. We noticed that the ceiling had many cracks and sections were held up by tape. The Wi-Fi did not work in our room and only worked in the lobby. Despite the disappointing accommodations, the best part about this hotel were definitely the staff and the locations. Amina in particular was extremely energetic, helpful, courteous and patient and answered all of our questions very professionally. The staff all spoke excellent English and were very accommodating to us and we definitely appreciated their assistance, suggestions, and advice. One could not ask to be in better location as our hotel is situated about a block and a half away from the Schwedensplatz subway station, is in close proximity to numerous bars and restaurants, and is only a few blocks away from Stephensplatz Square where many high-end stores and restaurants are located. The subway stations in Vienna are very easy to navigate and we were enamored with the city’s love of gellati/ice cream. While we certainly enjoyed our time in Vienna and we loved the location of the hotel, we would consider other alternatives for our next trip. We would recommend this hotel for location for sure, but not so much for the overall value.

Sehr schönes und sauberes Hotel. Sehr zentral gelegen, die meisten Sehenswürdigkeiten sind zu Fuss erreichbar.

Sijaitsi hyvällä paikalla. Hintataso oli sen mukainen. Aamiainen maksoi 17 euroa.

Das Hotel ist modern Eingerichtet. Es bietet ein reichhaltiges Frühstücksbuffet an. Die Zimmer dürften etwas grösser sein, sind jedoch schön, sauber und modern eingerichtet.

Wir waren zwei Nächte im Hotel. Das Hotel hat eine super Lage. Das Personal war sehr freundlich und hilfsbereit. Ideal für eine Städtereise. Sehr empfehlenswert.

Die Lage des Hotels ist optimal, um die Stadt zu erkunden. Es gibt viele Restaurants, Bars und Einkaufsmöglichkeiten rund ums Hotel. Auch U-Bahnstationen und Tramhaltestellen sind in unmittelbarer Lage.

sehr zentral und sehr freundliches Personal an der Rezeption!

Ideale Lage um Wien zu Fuss zu erkunden. Sehr nahe an U-Bahn-Station. Saubere Zimmer. Sehr leckeres Frühstücksbuffet. Zuvorkommendes Personal.

Huoneemme ikkunat olivat kadulle, mutta huoneeseen ei kuulunut mitään ääniä. Vessan oven virkaa toimitti liukuovi, eikä sen äänieristys ollut mitä parhain. Pistokkeita löysimme yhden, oli vähän haastavaa ladata puhelimia ja kameroita. Minibaarissa pystyi säilyttämään omia eväitä. Hotellin ravintoloihin emme tutustuneet eikä huoneemme hintaan kuulunut aamiaista.

Wir waren 6 Tage im Hotel und können dieses für Geschäftsreisen oder Kurzaufenthalte bestens empfehlen. Sehr zentral und trotzdem ruhig gelegen. Sehr saubere, moderne Zimmer.